Experienced IT Helpdesk Technician

NYC-based, small-size IT consulting company operating in the fashion industry and several other sectors. We are seeking an experienced IT Helpdesk Technician to provide high-quality technical support to end users across the organization. The job is part-time (3-4 days per week, 9am-5pm) in central Manhattan location. The ideal candidate has strong troubleshooting skills, a customer-focused mindset, and hands-on experience supporting desktops, laptops, networks, and common business applications in a fast-paced environment. Key Responsibilities Provide Level 2 (and advanced Level 1) technical support for hardware, software, and network issues Troubleshoot and resolve issues related to Windows/macOS operating systems, Microsoft 365, email, and common business applications Support user accounts, permissions, and security using Active Directory, Azure AD, and related tools Diagnose and resolve network connectivity issues (LAN, Wi-Fi, VPN) Install, configure, and maintain desktops, laptops, printers, and mobile devices Escalate complex issues to senior IT staff or vendors when required, following established procedures Document incidents, solutions, and procedures in the ticketing system and knowledge base Participate in system upgrades, rollouts, and IT projects as needed Ensure compliance with security policies and data protection standards

2/3 years of experience in an IT helpdesk or technical support role Strong knowledge of Windows environments (Windows 10/11, Windows Server basics) Hands-on experience with Active Directory, Group Policy, and user management Familiarity with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP) Excellent problem-solving and communication skills Ability to manage multiple issues and prioritize effectively Preferred Qualifications Experience with macOS and mobile device management Basic knowledge of firewalls, VPNs, and endpoint security solutions Experience supporting remote users and hybrid work environments Soft Skills Strong customer service orientation Clear verbal and written communication Patience and professionalism under pressure Ability to work independently and as part of a team

May require occasional after-hours 3-4 days part-time position (9 to 5pm) Compensation & Benefits Salary: to be discussed during the interview process Ongoing training and certification support Career growth opportunities within the IT team