Senior Platform Engineer

• Serve as a technical point of contact for vendors, infrastructure teams, and business stakeholders
• Troubleshoot and resolve complex production issues by identifying root causes and coordinating remediation efforts
• Support vendor-hosted and internally managed enterprise applications
• Partner with security and infrastructure teams to implement controls and remediation activities
• Support software, infrastructure, and service-layer upgrades, testing, and release activities
• Provide day-to-day operational support to maintain platform performance, availability, and stability
• Identify and implement automation opportunities to improve operational efficiency
• Participate in incident, problem, and change management processes
• Support infrastructure initiatives, roadmap efforts, and operational improvement projects
• Maintain technical documentation, operational procedures, and support runbooks
• Participate in a low-volume 24/7 on-call rotation

• 5+ years of experience troubleshooting and supporting complex production environments
• Strong ability to independently isolate root causes and drive issue resolution
• Strong database experience including SQL query writing and data analysis
• Experience with Microsoft SQL Server and/or Oracle
• Solid understanding of Windows Server environments
• Experience working with vendors and coordinating with infrastructure/server teams
• Strong networking fundamentals including connectivity troubleshooting, firewall concepts, and data flow analysis
• Strong communication and collaboration skills across technical and business teams
• Ability to translate business requirements into technical solutions and operational actions, * Experience supporting cloud-hosted environments including AWS, Azure, or GCP
• AWS EC2 experience preferred
• Familiarity with ServiceNow and CI/CD/deployment practices
• Experience in highly regulated or operationally complex enterprise environments
• Background supporting operational, logistics, transportation, healthcare, or large-scale enterprise systems
• Experience supporting vendor-based operational platforms and enterprise applications

Environment

• Fast-paced operational support environment with significant coordination across vendors, infrastructure teams, and business stakeholders
• Role requires a balance of hands-on troubleshooting, operational ownership, and cross-functional communication