Information Technology Field Technician

Performs activities relating to network, server, workstation, Audio/video, voice and facility installation and problem resolution. Travel and overtime may be required. This position is based full time Onsite in our Hartford office., * Leads, plans, coordinates, and provides technical support and problem resolution for activities associated with the

implementation, installation of computers, network equipment, Audio/video, servers and associated peripherals within

established enterprise guidelines.

• Able to lead complex projects and initiatives.
• Applies and documents procedures for problem determination/resolution and/or installation support.
• Builds and maintains positive working relationships and works effectively with customers, management, Engineering partners

and peers.

• Acts as a role model to others in support of the corporate culture.
• Uses strong analytical skills, and business and technical knowledge to provide operational and business support for computer

systems to various internal customers.

• Coaches, mentors and participates in coordinating various project and support tasks with team members.
• Understands and adheres to policies and guidelines related to travel expense, overtime and Asset Management.
• Provides guidance to customers on equipment standards and expenditures.
• Perform other duties as assigned.

• High School diploma or equivalent.
• Three years of customer facing end user Technology support experience.
• Active Driver's License., * Advanced knowledge of Microsoft Operating Systems and Microsoft Office products.
• Knowledge of MAC/iOS systems.
• Strong customer service skills.
• Strong interpersonal skills; able to work well within team environment.
• Effective oral and written communication skills.
• Demonstrates advanced knowledge of desktop/laptop configurations and operating systems; Telephony/VOIP, Audio/video

and collaboration technologies; server functionality and configurations; network topology and operating systems.

• Able to manage/work within a team environment.
• Able to display professional maturity and positively represent IT.
• Solid leadership and project management skills.
• Able to manage multiple large projects while maintaining day-to-day support activities.
• Able to adjust priorities in a dynamic fashion to account for changes in business needs.
• Able to isolate and resolve hardware, software, Audio/video, facility and network infrastructure problems on workstations,

servers, voice and network devices within established guidelines.

• Able to accurately assess and understand customer needs and works with sense of urgency to satisfy those needs within

negotiated time frames.

• Able to interface effectively with customers and IT support partners in customer service/support situations.