Technical Support Coordinator

Join a growing team! We're hiring 15 highly organized, service-oriented Technical Support Coordinators for an exciting opportunity with our Medical Device client in Dublin, CA. In this pivotal role, you will act as the central hub between customers, field service teams, and internal stakeholders-ensuring seamless coordination of technical support activities and delivering an exceptional service experience.

If you thrive in a fast-paced environment, enjoy solving complex challenges, and take pride in keeping operations running smoothly, this is your opportunity to contribute to a global leader committed to innovation, quality, and customer success.

salary: $24.99 - $25 per hour shift: First work hours: 5:30 AM - 11:30 AM education: Associate

Responsibilities

• Responsible for answering incoming service calls from Customers
• Engage with the customer to answer and ask technical questions that will allow the Technical Support Coordinator to decide as to whether the customer would be best served remotely or dispatched by a Field Support Engineer
• Processing tickets
• Excellent communication skills both verbal and written.
• Ensure that all information in call is accurate and update master data following established process if necessary.

ADDITIONAL RESPONSIBILITIES:

• Maintain high levels of efficiency and accuracy.
• Ability to prioritize workload with multiple and conflicting timelines.
• Maintain currency of, and adherence to applicable GMP and ISO 9001 processes and procedures. Abide by state and federal employment laws.
• Maintain attendance in line with Company standards.

Working Hours: 6 hours a day/30 hours a week, Monday through Friday

Staggered working hours.

5:30am - 11:30am

7:30am - 1:30pm

9:30am - 3:30pm

The essential functions of this role include:

• working in a smoke free environment

Skills

• Technical Support (3 years of experience is required)
• Customer support (3 years of experience is preferred)
• Problem Solving
• SAP
• Call Center (3 years of experience is required)
• Phone Que (3 years of experience is preferred)
• CRM
• Data Entry
• Sharepoint
• Working Independently
• Organization
• Answering Phones
• Verbal Communication

Qualifications

• Years of experience: 3 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

,

• Responsible for answering incoming service calls from Customers
• Engage with the customer to answer and ask technical questions that will allow the Technical Support Coordinator to decide as to whether the customer would be best served remotely or dispatched by a Field Support Engineer
• Processing tickets
• Excellent communication skills both verbal and written.
• Ensure that all information in call is accurate and update master data following established process if necessary.

ADDITIONAL RESPONSIBILITIES:

• Maintain high levels of efficiency and accuracy.
• Ability to prioritize workload with multiple and conflicting timelines.
• Maintain currency of, and adherence to applicable GMP and ISO 9001 processes and procedures. Abide by state and federal employment laws.
• Maintain attendance in line with Company standards.

Working Hours: 6 hours a day/30 hours a week, Monday through Friday

Staggered working hours.

5:30am - 11:30am

7:30am - 1:30pm

9:30am - 3:30pm The essential functions of this role include:

• working in a smoke free environment

• Technical Support (3 years of experience is required)
• Customer support (3 years of experience is preferred)
• Problem Solving
• SAP
• Call Center (3 years of experience is required)
• Phone Que (3 years of experience is preferred)
• CRM
• Data Entry
• Sharepoint
• Working Independently
• Organization
• Answering Phones
• Verbal Communication

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