Desktop Support Technician

We are seeking an IT Desktop Support Specialist to provide hands-on technical support for end users in a professional office environment. This role will support day-to-day desktop, hardware, software, mobile device, and network connectivity issues while helping ensure employees have the tools and systems they need to work effectively.

This is a strong fit for someone who enjoys being the go-to technical resource onsite, troubleshooting user issues directly, supporting equipment setup, and keeping desktop technology running smoothly across the organization.

Responsibilities

• Provide onsite desktop support for end users across laptops, desktops, monitors, docking stations, printers, phones, and related office technology
• Troubleshoot hardware, software, operating system, application, and connectivity issues
• Support Windows desktop environments, Microsoft 365, Outlook, Teams, OneDrive, SharePoint, and common business applications
• Set up, configure, deploy, and replace user equipment, including laptops, desktops, peripherals, and mobile devices
• Assist with new hire onboarding, workstation setup, user account coordination, access requests, and equipment preparation
• Support Active Directory user accounts, password resets, group membership updates, and basic permissions troubleshooting
• Respond to help desk tickets, document resolutions, escalate issues when needed, and provide timely follow-up to users
• Troubleshoot network connectivity issues including Wi-Fi, VPN, LAN connections, and basic TCP/IP problems
• Support printers, scanners, conference room technology, A/V equipment, and other office hardware
• Assist with software installs, patches, updates, imaging, device inventory, and asset tracking
• Maintain a high level of customer service while supporting users with varying levels of technical knowledge

• Experience providing desktop support, help desk support, or technical support in a business or enterprise environment
• Strong working knowledge of Windows operating systems and Microsoft 365 applications
• Experience troubleshooting laptops, desktops, printers, peripherals, mobile devices, and common office technology
• Familiarity with Active Directory, password resets, user accounts, permissions, and basic network troubleshooting
• Ability to set up and deploy end-user equipment, including imaging, configuration, and workstation preparation
• Strong communication skills and a customer-service-focused approach to technical support
• Ability to work onsite daily in Cherry Hill, NJ

Preferred Qualifications

• Experience with ticketing systems such as ServiceNow, Jira, Zendesk, Freshservice, or similar platforms
• Exposure to endpoint management tools such as Intune, SCCM, Autopilot, or similar solutions
• Basic experience supporting VPN, MFA, endpoint security tools, and remote access platforms
• Experience supporting conference rooms, Teams Rooms, Zoom, or other A/V collaboration tools
• CompTIA A+, Network+, Microsoft, or related certifications are a plus

Ideal Candidate

The ideal candidate is a hands-on IT support professional who is comfortable working directly with users, solving desktop issues, setting up equipment, and supporting the daily technology needs of an office environment. This person should be dependable, service-oriented, organized, and able to troubleshoot across hardware, software, user access, and connectivity issues.