IT Support

If you enjoy solving tech problems, helping people stay productive, and working with modern business systems, this role gives you the chance to make a real impact every day. At Luzete Solutions, IT Support is not just "fixing issues"-it's about keeping teams running smoothly, improving systems, and being the go-to expert people rely on.

We value clarity, growth, and real support for our employees. You'll join a team where your skills are appreciated, your learning is encouraged, and your work directly contributes to business success., These are the most commonly searched and requested skills for IT Support positions:

• Help desk and technical troubleshooting
• Windows and macOS support
• Microsoft 365 / Office 365 administration
• Basic networking (Wi-Fi, LAN, DNS, VPN)
• Hardware setup and device configuration
• Password resets and user account management
• Remote support tools (e.g., TeamViewer, AnyDesk)
• Ticketing systems (Zendesk, ServiceNow, Jira Service Management)
• Cybersecurity awareness and basic endpoint protection
• Clear communication with non-technical users

Key Responsibilities

• Provide first-line technical support for hardware, software, and network issues
• Respond to help desk tickets and resolve issues in a timely manner
• Assist with user account setup, access management, and password resets
• Troubleshoot system errors, connectivity issues, and device performance problems
• Install, configure, and maintain computers, printers, and related equipment
• Support employees with Microsoft 365 and business applications
• Escalate complex technical issues when needed
• Document solutions and maintain accurate support records
• Help improve IT processes and user experience

Do you have experience in macOS?, * Experience in IT Support, Help Desk, or a similar technical role (entry-level candidates with strong skills are welcome)

• Strong problem-solving mindset and attention to detail
• Ability to explain technical issues in simple, clear language
• Comfortable working in a fast-paced support environment
• Willingness to learn new systems and tools

Pulled from the full job description

• Paid training
• Retirement plan
• Paid time off
• Employee assistance program
• Paid holidays, * Competitive hourly pay based on experience (market-aligned compensation in the US)
• Performance-based growth opportunities and salary progression
• Paid training and upskilling support
• Potential for remote or hybrid work depending on assignment
• Standard full-time schedule aligned with US business hours (exact schedule shared during hiring process)
• Paid time off and recognized holidays (based on role eligibility)
• Supportive team environment with clear escalation paths

Luzete Solutions is a growing technology services company focused on delivering reliable IT support and business solutions. We help organizations maintain efficient, secure, and scalable systems so they can focus on what they do best. Our team is built on collaboration, responsiveness, and continuous improvement. We believe great IT support is the foundation of every successful business. Why Work With Us * Real opportunities to grow your technical career * Hands-on experience with modern IT tools and systems * Supportive leadership that values your input * Clear processes-no confusion, no guesswork * A workplace culture built on respect, learning, and accountability Pay: $3,400.00 - $5,400.00 per month