Community Technology Specialist

The Community Technical Specialist plays a critical role in ensuring the quality, consistency, and scalability of Community programs by owning live operations, attendance systems, and performance insights.

This role is responsible for everything that happens during and after sessions-ensuring events run smoothly in real time while capturing accurate data and turning it into actionable insights for the team.

This is a fast-paced, detail-oriented role that blends real-time execution with analytical thinking. You will serve as both the operational backbone of live sessions and the source of truth for program performance.

Your Immediate Impact: Live Event Operations

• Provide real-time support for live sessions (clubs, events, Morning Meetings, Flex Fridays)
• Troubleshoot technical issues and ensure sessions run smoothly
• Support facilitators and teachers during live programming
• Ensure sessions start on time and meet quality standards

Attendance & Data Management

• Own attendance tracking systems across all Community programs
• Ensure accurate and complete attendance records
• Maintain and validate data across platforms and systems
• Identify discrepancies and resolve data issues quickly

Recordings & Fulfillment

• Manage session recordings and ensure timely uploads
• Ensure all post-session deliverables are completed accurately and on time

Quality Assurance

• Monitor session quality and consistency across programs
• Identify issues in execution and flag them to leadership
• Help standardize expectations for live session delivery

Reporting & Insights

• Create and maintain weekly reports on attendance, engagement, and trends
• Analyze participation patterns and identify opportunities for improvement
• Surface insights that inform program planning and operational decisions

Operational Improvement

• Identify inefficiencies in live operations and data workflows
• Recommend and support process improvements or automation opportunities
• Partner with leadership to improve systems and scalability

Success Metrics:

• Data Accuracy: Near 100% accuracy in attendance and reporting
• Session Quality: Minimal disruptions during live sessions
• Timeliness: Recordings and fulfillment completed within required timelines
• Insight Delivery: Consistent, actionable weekly reporting
• Operational Reliability: Live sessions run smoothly and consistently

Do you have experience in Writing skills?, * Highly detail-oriented with strong organizational skills

• An educator at heart with an operational mindset
• Comfortable managing real-time operations in a fast-paced environment
• Data-driven and able to identify trends and insights
• Proactive problem-solving while anticipating issues before they escalate
• Clear communicator who can work across teams effectively
• Self-directed and reliable under pressure

This Role Will Excite You IF:

• You enjoy being at the center of live operations and making things run smoothly
• You want to empower educators and scale learning experiences
• You like working with data and uncovering insights
• You thrive in fast-paced environments where no two days are the same
• You enjoy solving problems in real time
• You want to directly impact program quality and scalability, * Experience with Google Workspace (especially Sheets and data tracking)
• Excellent writing and communication skills
• Strong spreadsheet proficiency
• Ability to easily adapt to new software and switch between softwares
• Strong attention to detail and accuracy
• Ability to manage multiple tasks simultaneously
• Comfort with virtual meeting platforms (Zoom or similar tools)
• Ability to work independently and meet deadlines
• Basic video editing and graphic design skill

Preferred Qualifications:

• Experience with data tracking, reporting, or analytics
• Experience supporting live virtual events or programs
• Familiarity with CRM systems or operational tools
• Experience in education or online learning environments

Team & Autonomy:

• Reports directly to the Community Events Lead
• Works closely with other Community Team Leads and Specialists
• Owns live operations and data systems with a high degree of autonomy
• Plays a key role in cross-functional coordination and program success

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Flexible spending account
• Disability insurance, * Competitive salary and 401k plan + company matching opportunities.
• Competitive Comprehensive Health Benefits: Health insurance package including medical, dental, vision, life, critical illness, accident, STD/LTD, HSA, and FSA with dependent care.
• Flexible Work Arrangement: We're a fully remote workforce that emphasizes a healthy work-life balance by allowing some autonomy in work hours.
• Generous Paid Time Off policy, enabling you to recharge, spend quality time with loved ones, and pursue personal interests outside of work.
• Supportive Team Environment: Join a supportive and collaborative team environment where your contributions are valued, and teamwork is encouraged, fostering a culture of success and mutual respect.

At OpenEd, we're opening the world to every learner. With over 100,000 students served and growing rapidly, families trust us as a partner to the most precious thing in their lives, their children. Our vision: a future where education is no longer constrained by geography, rigid models, or outdated systems. Our mission: to give every student customized, world-class education and resources, empowering families and opening millions of doors for learners across the country. Our Culture (The Foundation of Everything We Do) Culture at OpenEd is intentional. It's defined by what we promote-and what we tolerate. Our latest eNPS (employee net promoter score) of 76 places OpenEd in the top .1% of technology companies. Our values aren't just words; they are non-negotiable principles that guide every decision: * Customer First - Obsessed with delivering value; we fight tirelessly for our learners and families. * Hard Choices, Easy Life - Face challenges directly, swiftly, and transparently. * I Did > We Should - Action over theory; bring experiments, not just opinions. * Learn Out Loud - Share your growth openly; feedback is a gift, ego is the enemy. * Prioritize Ruthlessly - Excellence in the few critical areas over mediocrity everywhere. * Fast AND World Class - Speed doesn't compromise quality.