Senior Technician, IT

Innovation starts from the heart. Our Advanced Innovation & Technology (AI&T) teams harness imagination, courage, and resourcefulness to push beyond what's possible today and create solutions for patients years into the future. If you're an early-stage innovator, Edwards' AI&T team offers the opportunity to take the next step in your career. We provide the tools and support needed to develop impactful innovations that shape the future of structural heart technology.

How you'll make an impact:

• Configure, deploy, and manage desktops, laptops, mobile devices, and peripherals using established imaging and deployment processes

• Provide day-to-day IT support (moves, adds, changes) for end-user devices and related hardware, including VOIP phones and A/V equipment (as applicable)

• Install, maintain, and troubleshoot hardware and software issues across desktops, laptops, and peripheral devices (Tier 1/2 support)

• Educate and support users through hands-on training and guidance on hardware, software, and enterprise systems

• Execute lifecycle upgrades, device refreshes, and assigned IT projects

• Manage and prioritize service requests and incident tickets, ensuring timely updates and documentation of work performed

• Collaborate with third-party vendors for procurement, warranties, and project support as needed

• Provide cost visibility for service requests and adhere to approval processes

• Support mobile devices and tablets to meet business and operational needs

• Manage network port connections to ensure point-of-use connectivity

• Assist with Help Desk support as needed

• Maintain accurate asset tracking, including physical inventory and system records

• Perform other incidental duties as assigned

H.S. Diploma plus three years of IT hardware/software support experience

What else we look for (Preferred):

• Experience managing users and devices through Active Directory

• Proficiency with Microsoft technologies (e.g., Windows OS, Microsoft Office, Outlook/O365)

• Ability to diagnose and repair IT hardware and software (e.g., desktops, laptops, mobile devices, peripherals, IP phones)

• Experience with PC imaging and device deployment processes

• Familiarity with Help Desk ticketing systems for managing and documenting service requests

• Experience supporting VPN and authentication tools (e.g., MobilePASS or similar solutions)

• Cisco IP phone configuration and support experience preferred

• Strong cable management and workspace organization skills

• Strong troubleshooting, problem-solving, and analytical skills

• Effective communication and customer service skills with a professional, user-focused approach

• Strong organizational and time management skills with the ability to prioritize work

• Ability to learn new technologies and adapt in a fast-paced environment

• Relevant certifications (e.g., Jamf Pro, Microsoft Certified Desktop Technician) preferred

• Experience working with enterprise systems and applications (e.g., Active Directory, Office365, VPN tools)

• Demonstrated ability to build positive relationships with internal users and external vendors

• Commitment to following company policies, including Environmental Health & Safety requirements

Aligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.

For California, the base pay range for this position is $53,000 - 75,000 (highly experienced).