Payment Systems Analyst - Bank Operations

This position will be a member of a highly engaged team that supports technologies within the enterprise specifically related to Commerce Connections, Integrated Receivables, Collect Pay and Account Reconciliation Process. This position is responsible for providing high touch BU technical support level 2 to commercial, small business and internal customers of the bank. Additionally, this position requires the analyst to monitor and resolve customer service file issues, document and develop technical processes, self-manage projects, create useful reporting, and respond to system issues within service level agreement timeframes. The analyst is responsible for updating our internal partners, being the liaison between several lines of business and ensuring that all departmental controls are followed.

On this team, we value our culture with a strong emphasis on diversity equity and inclusion. Monthly, we participate in culture activities within the program and within the Bank Ops division. We understand that the success of a team is respecting and playing to the strengths of each member. We are looking for a member who is technical but equally values corporate citizenship and culture.

Essential Functions

• Support technologies within the enterprise specifically related to Commerce Connections, Integrated Receivables, Collect Pay, and Account Reconciliation Process
• Provide high touch basic to intermediate BU technical support level 2 to commercial, small business and internal customers of the bank
• Monitor and resolve basic to intermediate customer service file issues, document and develop technical processes, self-manage projects, create useful reporting
• Respond to basic to intermediate system issues within service level agreement timeframes and serve as the liaison between several lines of business and ensure that all departmental controls are followed
• Perform other duties as assigned

Work Schedule (1st Shift):

• Monday - Friday: 8:00 AM - 5:00 PM

• Basic knowledge of the Agile project methodology
• Basic knowledge of Microsoft Visio or other equivalent process flow-charting tool
• Ability to troubleshoot basic technical issues and provide timely resolution
• Strong problem-solving and logic-based reasoning skills
• Ability to produce clear and concise documentation
• Intermediate presentation skills to present to multiple levels while being proficient in PowerPoint
• Ability to analyze details and translate technical/non-technical terminology
• Ability to relationship build across business, functions, and IT stakeholders
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook

Education & Experience

• Bachelor's degree in Information Technology, Business, Math, Engineering, Marketing, or related field or equivalent combination of education and experience required
• 3+ years IT solutioning, test planning, test execution, and remediation experience required

*Hybrid Schedule: In office 2 days per week

**Level of role is determined by knowledge, experience, skills, abilities, and education.

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Payments Systems Analyst - Bank Operations or Senior Payments Systems Analyst - Bank Operations level job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $72,500 to $96,500 annually.

Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you. Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk. Compensation Range Annual Salary: $72,500.00 - $96,500.00 (Amount based on relevant experience, skills, and competencies.)