Technical Product Manager (TPM) - IT Infrastructure & Operations

We are the leaders in digital manufacturing. We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do. It's our people who fuel our creativity and make our culture feel like home. Join our team as a Technical Product Manager (TPM) - IT Infrastructure & Operations !

This is a fixed hybrid role on-site Tuesday, Wednesday, Thursday at HQ in Maple Plain MN.

The Technical Product Manager (TPM) - IT Infrastructure & Operations is responsible for defining, prioritizing, and delivering technology solutions that support the company's core infrastructure and operational platforms. This role partners closely with IT, Engineering, Security, and business stakeholders to translate strategic objectives into actionable product roadmaps, ensuring reliability, scalability, and operational excellence across infrastructure services.

The TPM owns the end-to-end product lifecycle, from intake and discovery through delivery and continuous improvement, while balancing technical requirements, business needs, and user experience. This role requires strong technical acumen, excellent stakeholder management skills, and the ability to drive alignment across cross-functional teams in a fast-paced environment., * Define and drive execution of infrastructure and IT operations programs aligned with business priorities

• Develop and maintain program roadmaps and delivery plans across IT domains
• Translate business goals into technical requirements, milestones, and deliverables
• Lead end-to-end program execution including planning, scheduling, and risk management
• Coordinate across teams including Identity (Active Directory), Email, Collaboration, Endpoints, and Back-office systems
• Drive initiatives such as migrations, upgrades, endpoint refresh, and identity modernization
• Ensure operational readiness and change coordination within ITIL frameworks
• Track program health, milestones, risks, and KPIs
• Facilitate agile ceremonies and cross-functional planning
• Communicate clearly with technical and business stakeholders
• Drive continuous improvement and automation initiatives

Do you have experience in Waterfall software development?, Do you have a Bachelor's degree?, * Bachelor's degree in a technical field or equivalent experience

• 5+ years managing complex technical programs
• Experience working with Waterfall, Kanban, and Azure DevOps methodologies
• Experience in IT infrastructure or operations environments
• Demonstrated ownership of a product, feature set or domain from discovery through launch and adoption
• Experience working day-to-day with software engineers and designers in an agile environment, with a predictable shipping cadence

Knowledge, Skills, and Abilities:

• Strong program management and execution skills
• Ability to manage cross-functional initiatives
• Understanding of enterprise IT infrastructure domains
• Experience in IT operations environments
• Strong written and verbal communication skills with technical and non-technical stakeholders
• Ability to balance technical, operational, and business priorities
• Proactive problem-solving and ownership mindset
• Able to create clarity in complex domains and build alignment without direct authority, * Experience with Active Directory / Entra ID
• Familiarity with Microsoft 365 (Exchange, Teams, SharePoint)
• Experience with endpoint tools (Intune, SCCM, Desktop Central, JAMF)
• Exposure to ERP/HRIS systems
• Knowledge of cloud environments and ITSM tools
• Experience in digital manufacturing, B2B marketplaces, supply chain or e-commerce
• Exposure to complex operational environments where technology, people and process all need to work together, While performing the essential duties of this job, the employee is regularly required to sit; use a computer keyboard, monitor and mouse, telephone and printer; reach with hands, and arms, talk, see and hear. The employee is occasionally required to stand, walk, stoop or kneel and must occasionally lift and/or move up to 25 pounds.

5840 Pioneer Creek Drive, Maple Plain, MN Hybrid work $107,400 - $161,000 a year - Full-time, Pulled from the full job description

• Employee stock purchase plan
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance, * We offer a competitive salary and annual bonus opportunity
• In addition, we offer amazing benefits including but not limited to:

• Health Insurance: Traditional OR High Deductible plan
• Flexible Spending Accounts
• Health Savings Account (including employer contributions)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability

• Paid caregiver leave
• You will receive at least 3 weeks of PTO + Holiday Pay + Wellness Hours + Volunteer Hours
• 401k with company match and immediate vest
• Employee Stock Purchase Program at a 15% discounted rate
• Matching grants through Protolabs foundation
• And More!