Dispatcher (IT Services)

As a Service Dispatcher, you will play a critical role in our IT service operations, acting as the first point of contact for clients and ensuring service requests are handled efficiently. You'll coordinate our technical team, assign service tickets, and keep everything on track-helping businesses stay up and running with seamless IT support., * Be the first point of contact - Answer service calls and emails, providing a professional and friendly experience for clients.

• Manage service tickets - Create, track, and update tickets in our PSA (Professional Services Automation) system.
• Coordinate the technical team - Assign service requests based on priority, technician skillset, and workload.
• Keep everything on schedule - Ensure technicians stay on track with time logging and documentation.
• Communicate with clients - Provide updates on service requests and ensure excellent customer service.
• Escalate issues when necessary - Identify critical IT problems and route them to the right resources.
• Optimize workflows - Maintain an organized scheduling system for service calls to improve efficiency.

Do you have experience in Customer communication?, Are you a highly organized, detail-oriented professional who thrives in a fast-paced environment? Do you enjoy being the central hub of a team, ensuring everything runs smoothly and efficiently? If so, Infradapt is looking for you!, * Experience in a Service Dispatcher, IT Help Desk, or MSP role (preferred but not required).

• Excellent communication skills - You'll be the voice of our IT team!
• Ability to multitask and manage priorities in a fast-moving environment.
• Familiarity with ITSM tools, ticketing systems, or PSA platforms (a plus, but we'll train the right candidate).
• Strong attention to detail - Ensuring tickets and schedules are handled accurately.
• Basic IT knowledge (helpful but not required-we'll provide training).

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance, At Infradapt, we believe that great technology empowers businesses to succeed. When you join us, you'll be part of a team that values innovation, collaboration, and professional growth. We offer: Competitive salary 401(k) Health, dental, and vision insurance Paid time off Growth opportunities in a rapidly expanding IT services company. A supportive, team-oriented work environment where your contributions matter!rowth opportunities in a rapidly expanding IT services company.

Ready to Be a Crucial Member of Our IT Team?

If you're an organized problem-solver who enjoys keeping things running smoothly, we want to hear from you! Apply today with your resume and a brief cover letter explaining why you're the right fit for Infradapt's Service Dispatcher role.

Join a company where your skills make an impact every day!

Pay: $45,000.00 - $55,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Infradapt is a trusted Managed Services Provider (MSP) delivering cutting-edge IT support, cloud solutions, cybersecurity, and network management for over 18 years. We're growing, and we need a skilled Service Dispatcher to help keep our operations running smoothly. If you're looking for a dynamic, team-oriented environment with growth opportunities, this is the role for you!