Help Desk Support

Strategic Staffing Solutions

Richmond, United States of America

11 days ago

Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Experience level

Junior

Compensation

$ 44K

Richmond, United States of America

Microsoft Word

Microsoft Excel

Microsoft Active Directory

Microsoft Outlook

Computer Security

Identity and Access Management

Issue Tracking Systems

Microsoft Office

Azure

Information Technology

User Administration

ServiceNow

This role supports the provisioning, modification, and deletion of user access accounts across various applications for all lines of business within the organization.
Create, modify, and delete user access accounts in multiple systems while ensuring accuracy and compliance with security policies.
Troubleshoot and resolve provisioning errors in a timely manner to minimize user impact and maintain productivity.
Participate in access cleanup projects to remove unnecessary permissions, improve security posture, and support audit readiness.
Cross-train within the team to build broader knowledge and provide backup coverage for other help desk functions.
Process access requests efficiently while meeting established service level agreements and turnaround times.
Accurately log and document all access changes and incidents in the ticketing system.
Provide first-level support for user access inquiries via phone, email, or ticketing system.
Collaborate with IT security, application owners, and other teams to resolve complex access issues.
Identify opportunities for process improvements in access management workflows and documentation.
Maintain up-to-date knowledge of access management tools, procedures, and organizational policies.

High school diploma or equivalent; associate s or bachelor s degree in Information Technology or related field preferred
1+ years of experience in a help desk, IT support, or user access management role
Experience with user account provisioning and access management systems (Active Directory, Azure AD, or similar)
Familiarity with ticketing systems such as ServiceNow or equivalent
Strong customer service orientation with excellent interpersonal and communication skills
Proven ability to troubleshoot technical issues and follow established procedures
High attention to detail and strong organizational skills
Ability to work independently and collaboratively in a fast-paced, team-oriented environment
Comfortable handling sensitive access-related information with confidentiality and integrity
Willingness to learn new applications and processes quickly
Basic understanding of IT security principles and access control best practices
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)