PC Refresh Technician

The PC Refresh Technician provides Tier I technical support for end users, assisting with troubleshooting hardware, software, and application issues. This role supports device imaging, deployment, asset tracking, and general IT operations within an enterprise environment. The ideal candidate is organized, communicative, and eager to grow their technical skill set., * Image and assist in deploying desktops, laptops, mobile devices, and tablets for new hires, role changes, and hardware replacements.

• Research, troubleshoot, and resolve issues submitted through the IT Service Desk in alignment with service level expectations.
• Participate in after-hours on-call rotation as needed.
• Log all support interactions in the incident management system.
• Create and publish support documentation; provide user training when required.
• Set up, disconnect, relocate, and reconnect computers, phones, and peripherals following enterprise standards.
• Document, maintain, upgrade, or replace hardware, software, and licenses.
• Assist in maintaining operating system images and deployment processes.
• Support network printers and general peripheral devices.
• Track and update IT asset movement and maintain accurate hardware/software inventories.
• Research and evaluate hardware and software solutions.
• Perform additional duties as assigned.

• High school diploma or GED required.
• Associate degree preferred.
• 0-3 years of experience supporting a 100+ user environment preferred.

Competencies, Knowledge & Skills

• Strong communication and organizational skills.
• Solid understanding of Microsoft operating systems and Microsoft Office.
• Technical knowledge of PC hardware, iPhones, and iPads.
• Basic Active Directory experience.
• Ability to troubleshoot networks and connectivity issues.
• Familiarity with deployment tools used for imaging in enterprise environments.
• Basic understanding of Group Policy.

Preferred Certifications

• CompTIA A+
• Microsoft Desktop Support certifications

• Standard office environment with periods of sitting or standing.
• May require flexible scheduling, including evenings, weekends, and on-call hours.

Job Type & Location This is a Contract position based out of Dayton, OH. Pay and Benefits The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Dayton,OH.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.