Desktop Support Technician

The Desktop Support Technician provides onsite technical support to end users, focusing on installation, troubleshooting, repair, and replacement of hardware and software in a primarily Windows-based environment. This role requires strong customer service skills, the ability to work under pressure, and a solid understanding of desktop technologies and basic networking., * Provide onsite desktop support, including installation, configuration, troubleshooting, and repair of hardware and software.

• Support end users with Windows-based systems, Office applications, printers, mobile devices, and general workstation issues.
• Utilize ticketing systems to manage, update, and resolve support requests efficiently.
• Perform basic network troubleshooting to resolve connectivity issues.
• Deliver high-quality customer service and communicate effectively with users at all levels.
• Assist with deployments, upgrades, and device migrations as needed.
• Provide remote support when required and escalate issues appropriately.
• Maintain professionalism and composure in fast-paced or high-volume environments.

• Strong troubleshooting skills for Windows 10/11, hardware, software, and peripherals.
• Experience with device deployment, imaging, and configuration.
• Familiarity with ticketing systems (ServiceNow preferred).
• Ability to work independently and under pressure.
• Excellent communication and customer service skills.
• Basic understanding of network connectivity and workstation setup.

Preferred Qualifications

• Experience supporting Office 365, Active Directory, and remote support tools.
• A+ certification or similar credentials are a plus.
• Strong interpersonal skills and the ability to interact effectively with end users.
• Willingness to learn and grow within the role.

This is a Contract position based out of Frankfort, KY. Pay and Benefits The pay range for this position is $19.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Frankfort,KY.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.