Information Technology Technician I/II

• Answers help desk telephone and responds to calls for service from internal and external users. Performs troubleshooting to correct user problems and follows through with user until issue is resolved.
• Performs testing of courtroom audio visual equipment. Responds to courtroom technology problems and conducts troubleshooting to correct problems.
• Provides information and assistance to users on applications such as email, office productivity suite, courtroom recording software, remote access and custom applications.
• Monitors the day-to-day operation of equipment and systems. Recommends or performs actions to correct software, hardware, equipment or, system problems on desktops, thin clients, laptops, tablets, smart phones, local and networked peripherals, and audio-visual systems. Conducts routine maintenance to keep equipment and systems up to date.
• Pretests and establishes VTC connections for business meetings and court proceedings. Connects and monitors remote court proceedings.
• Provides cabling support, relocation of computer equipment, and large-scale shutdown and equipment restores, as needed
• Performs inventory control duties. Monitors and ensures adequate IT consumables are always available
• Tests and installs hardware components such as monitors, printers and scanners, as well as, mobile devices, such as tablets and smartphones. Installs off-the-shelf software packages such as operating systems and office productivity suites. Determines needs systems configuration, prepares technical and user documentation and implements software into live environment.
• Participates in various roles as part of project teams initiated to implement upgrades or new technologies

• College degree in computer science or related field strongly preferred
• Prior experience providing phone, remote, and in-person help/service desk support at the enterprise level
• Advanced knowledge of Windows and Microsoft Office Suite is preferred
• Experience supporting large-scale audio-visual systems
• Previous experience with virtualized desktop and server environments
• Previous experience with Active Directory user and computer administration with a basic knowledge of networking principles
• Critical thinking, attention to detail, analytical skills, and the ability to independently research and make recommendations
• Must be able to communicate effectively with team members regarding collaborative tasks and distill information for end user consumption. Must be comfortable soliciting and providing critical feedback from team, as needed.
• Excellent organizational skills with the ability to multi-task, prioritize, follow through, and meet deadlines in a fast-paced environment. Ability to adjust priorities quickly as circumstances dictate.
• Availability to provide alternate divisional office, after-hours, or weekend support as needed

General Experience

General experience is progressively responsible IT work that indicates the possession of, or the ability to acquire, the knowledge and skills needed to perform the duties of the position. Education above high school may be substituted for general experience.

Specialized Experience

Specialized experience is progressively responsible IT experience in the duties listed in this announcement including hands-on full life cycle experience administering physical and virtual Microsoft servers and applications and related IT infrastructure services., * Applicants must be a U.S. citizen or national or a permanent resident who is seeking citizenship in the United States. Successful candidate for this position is subject to a full fingerprint and background records check and mandatory electronic direct deposit of salary payment.

• This is a sensitive position within the Federal Judiciary. The selected candidate will be hired provisionally, pending the successful completion of the required background investigation and favorable employment suitability determination.
• Selected applicant will be required to complete a one-year probationary period. Failure to successfully complete the probationary period may result in termination of employment. Positions in the U.S. Courts are excepted appointments, are not under the Civil Service System, and are "at will" employees.
• Employees must adhere to the Code of Conduct of Judicial Employees
• The court reserves the right to modify the conditions of this job announcement, to withdraw the job announcement, and/or to commence interviews immediately, any of which actions may occur without prior written or other notice

• Health, dental, vision, life, and long-term care insurance programs available
• Flexible spending accounts for health and dependent care available
• Vacation/annual leave (13-26 days increasing with years of service), sick leave (13 days per year) and paid holidays (11 days)
• Paid parental leave (12 weeks) for the birth or adoption of a child after one year of employment
• Telework possibilities after successful training and probationary period
• Retirement (FERS - Federal Employees Retirement Program) with employer and employee contributions as well as immediate matching contributions in the Thrift Savings Plan (TSP) 401K style plan
• The U.S. District Court is a qualifying employer for possible Public Service Loan Forgiveness
• Parking is available at the courthouse at no cost
• Option to participate in the commuter benefit programs