Desktop Support Technician I

Under direct supervision, troubleshoots less complex technical issues and coordinates their resolutions with senior team members., * Identifies, researches and resolves basic level two issues and known problems for internal users.

• Provides two factor token support
• Provides iPhone and MiFi support
• Works efficiently utilizing a ticketing system that must be kept current with full disposition details.
• Performs supervised administration and maintenance of Active Directory users and groups.
• Tracks, monitors and coordinates with senior technicians to ensure timely resolution to problems.
• Communicates courteously and effectively with end users in problem resolution process.
• Supports the company's commitment to risk management and protecting the integrity and confidentiality of systems and data.
• Stays current on the latest industry technologies, trends and strategies.
• Completes work in a timely and accurate manner while providing exceptional customer service.
• The above job description is a summary of job responsibilities and is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform tasks and other duties as assigned by their supervisor.

• Must have a minimum of 1 year of experience supporting customers as a desktop support technician or related IT experience.
• 2 year of experience performing first level troubleshooting of WAN/LAN, VPN connections, and desktops is necessary.
• Working knowledge of Windows 10 Operating Systems, Microsoft Exchange Administration tools, Microsoft Office Suite applications, software installations is necessary.
• Basic knowledge of Microsoft Network Infrastructure and Architecture layout is required.
• Must demonstrate strong attention to detail.
• Ability to identify problems, review information to develop and evaluate options is essential.
• Working knowledge of Microsoft office, including skills with Word, Excel, and Outlook are necessary.
• This position requires good communication, interpersonal and customer service skills, including attentive and active listening to identify and address customer needs.
• Ability to build and maintain strong professional relationships is necessary.
• The ability to work efficiently and accurately under pressure, meet deadlines, present a professional demeanor and work well independently is essential.
• Must possess strong organization skills, including the ability to multi-task and manage multiple projects to meet various deadlines in a fast-paced environment.
• Customer service skills including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude is essential.
• In addition, troubleshooting, organizational and problem-solving skills with a can-do attitude and the ability to adjust to changing requirements are essential.
• Background and drug screen.
• This position requires a high school diploma or GED.

"This position does not offer sponsorship. Candidates must be legally authorized to work in the United States without sponsorship now or in the future."