Digital Director

This role will be responsible for developing and managing reporting, analytics, and data processes that support the successful sunset of the Payments & Invoicing (P&I) platform. The individual will ensure data integrity, client tracking accuracy, and actionable insights to drive client migration, reduce risk, and enable leadership decision-making., + Contributes to the development of digital strategies and process transformations to deliver industry leading solutions with impactful business results

• Manages a large program or a portfolio of projects overseeing timeline, budgets, and resource allocation

• Promotes governance, risk management, and analytics best practices to drive roadmap and prioritization at the portfolio level

• Supports a program or portfolio business case, funding, progress status, promotion, and advocacy across the bank

• Crafts powerful narratives and storytelling to drive awareness and rally support amongst executives across the bank

• Builds alliances, negotiates, and influences stakeholders across multiple levels and functions within the bank to drive outcomes

• Demonstrates critical thinking and leverages findings and data to make informed decisions across digital delivery, prioritization, negotiation, hiring, and staffing activities

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.

• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.

• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.

• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.

• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.

• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.

• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.

• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work., + Deliver regular executive reporting with clear insights and recommendations

• Identify trends, risks, and gaps to inform strategy and prioritize actions

• Partner with business, product, and operations teams to translate data into actionable outcomes

• Own and manage the end-to-end client list process, including:

• Identification of eligible client populations

• Segmentation and prioritization strategies

• Tracking migration status across the lifecycle

• Ensure accurate targeting for offers and outreach efforts

• Partner with stakeholders to continuously refine and scale the client migration process

• Establish controls to ensure consistency and repeatability across reporting cycles

• Ensure accuracy, completeness, and consistency of data across multiple systems

• Perform ongoing data validation, reconciliation, and quality checks

• Identify and resolve data gaps, discrepancies, and upstream/downstream impacts

• Partner with technology and data teams to improve data sourcing and reliability

• Establish and document data governance standards and controls

• Work closely with Product, Technology, Operations, Fraud/Claims, and Servicing teams

• Support cross-functional initiatives by providing timely and accurate data insights

• Influence stakeholders by clearly communicating risks, dependencies, and opportunities

• Participate in working sessions (e.g., JADs) to ensure data and reporting requirements are defined upfront

• Track and report on progress against P&I sunset milestones

• Highlight risks to timeline, client experience, and operational readiness

• Support planning and execution of client migration strategies, Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

View your "Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) " poster.

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

• 10+ years of relevant experience

• Design, build, and maintain robust reporting dashboards to track

• Client migration progress, + Advanced proficiency in reporting and analytics tools (e.g., SQL, Tableau, Power BI, Excel)

• Strong ability to manipulate, analyze, and interpret large datasets

• Experience building automated, scalable reporting solutions

• Deep understanding of data governance, validation, and reconciliation processes

• Proven ability to identify and resolve data quality issues across multiple systems

• Experience managing complex datasets and client-level tracking

• Experience building and managing end-to-end processes, particularly client or portfolio tracking

• Strong organizational skills with the ability to manage multiple priorities and dependencies

• Ability to create repeatable, controlled processes in a fast-paced environment

• Strong ability to translate data into clear business insights and recommendations

• Experience supporting executive-level reporting and decision-making

• Excellent communication and stakeholder management skills

• Ability to work across complex, matrixed organizations

Skills:

• Business Acumen

• Decision Making

• Product Design and Development

• Product Management

• Program Management

• Executive Presence

• Oral Communications

• Presentation Skills

• Prioritization

• Written Communications

• Business Case Review

• Hiring and Onboarding

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!, Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.