Desktop Support Technician I

Deployments of new computer hardware or moves, and existing computer operating system upgrades

• Physical installs/placement of equipment, cabling, data backup, and transfer, imaging, basic configurations, standard application installs/setups, profile transfer, and preparation of old devices for disposal or re-deployment
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Remote and basic desk-side technical support including remote control of end-users' devices
• Troubleshooting and repairing desktop computers to ensure they interconnect seamlessly with multiple systems such as network drives, and all business productivity applications
• Working independently to troubleshoot all support requests and follow escalation policies
• Participating in testing, documentation, and implementation of assigned projects
• Short term projects may include: computer and/or server moves and deployments, computer arm installs, and other hardware deployments
• Some projects may involve travel to sites throughout the state, and/or nationwide

2. Teamwork Capacity
3. Initiative
4. Communication Proficiency
5. Multi-tasking
6. Resourcefulness
7. Drives Results
8. Plans and Prioritizes
9. Decision Quality
10. Self-Development

Required Education and Experience: High School Diploma 1 - 3 Years of Experience, * Prefer 1-3 years of Windows Desktop/Laptop support in a professional enterprise environment. Including: o MS Office, and other software application setups, upgrades, and troubleshooting o Install, upgrade and/or configure desktop computers primarily in a Windows operating system environment o Experience with server moves/deployments, computer arms, computers on carts, and/or large computer moves is a plus

• Superior customer service skills. Excellent verbal, written, and interpersonal skills
• Experience working in a hospital environment is desired
• AA degree in an IT-related field is strongly preferred. High school diploma is strongly preferred
• Ability/flexibility to commute/travel to various work locations throughout Seattle and the greater Puget Sound. Ability to travel nationwide is a plus
• An A+, MCP, and/or MCDST Certification desired (but not required)
• WORK SHIFTS: Work shifts will vary based on project needs. Typical projects are during daytime business hours, but at times depending on project needs work may be required outside of typical business hours (before or after typical business hours, on weekend, or during other times as needed)
• This position will require a detailed background check. We also require drug screenings, 2 step TB screening, and completion/adherence to vaccinations policies as required to work in hospital environments