Help Desk Analyst
Chandra Technologies, Inc.
Augusta, United States of America
3 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
JuniorJob location
Remote
Augusta, United States of America
Tech stack
Microsoft Active Directory
Software Applications
Azure
Desktop Computing
Software Engineering
Laptops
Job description
- Staff Service Desk queue to take incoming calls.
- Performs a full range of system administration functions to control systems and attain maximum utilization and efficiency.
- Provides full user support for agency''''s standard application software to meet user/agency needs.
- Utilizing remote tools to provide technical support, the applicant should be able to troubleshoot and correctly diagnose hardware and software issues related to desktops, laptops, printers, and mobile devices.
- Demonstrate flexibility to move between different teams if the need arises.
- Tests and evaluates software and hardware products to determine applicability and value to agency operations.
Requirements
- Ability to perform work requiring lifting a minimum of 50 lbs. and/or physical exertion may be required.
- Ability to document clearly and concisely every call taken including troubleshooting steps that may have been taken.
- Contribute to and help maintain a large knowledge base.
- Understanding of customer relationship best practices
- Demonstrated desire to exercise accountability in a professional manner.
- Demonstrated ability to respond in a timely and effective manner to email and live messaging.
- Understand the role of emotional intelligence in a technical service desk environment., * Minimum 1-year experience in a similar role
- Strong customer service skills
- Experience with Active Directory and/or Azure is a plus