Principal Customer Solutions Engineer
Role details
Job location
Tech stack
Job description
The Customer Solutions Engineer a highly skilled Mainframe Modernization Senior Consultant to provide technical support and/or leadership in the creation and delivery of technology solutions designed to support our Customers' Digital Transformation, Provide services to customers (75%)
o Works on complex project scope with minimal direction from with Customer/SI nominated representatives to accomplish assigned tasks.
o Contributes to design for specific deliverables and assists in the deployment Rocket products
o Contribute to implement new solutions under the direction of Delivery Architects
o Create proof of concept / proof of value technology analysis and pilots.
o Conduct external and internal technical presentations/trainings to peer groups.
o Uses and contributes to technical forums within the Rocket AMC environment and local professional communities and technical user groups.
o Applies own subject matter knowledge to solve a variety of common technical issues.
o Exercises independent judgment within defined practices and procedures to determine appropriate action
o Participates as part of a team and maintains good relationships with team members and customers.
Team Leadership (25%)
o Ultimately accountable for Technical solution implementation for project.
o Leads a team and communicates project status and risks to all project stakeholders on behalf of the team.
o Use technical experience to give customer sound technical advice.
o Responsible for knowing the Architecture, versions, and requirements.
o Responsible for determining appropriate technical resource requirements for project completion. Works with PM to request resources.
o Coordinating with PM on technical communication to customer, any new requirements or changes in scope and impacts to delivering the technical solution.
o Determine if change is a product defect or enhancement before communicating to customer.
o Responsible for estimating new requirements of Project and gaining Architect or Manager approval.
o Conducting or assigning code reviews.
Requirements
The ideal candidate will possess deep technical skill and relevant project experience in at least one of the following focus areas, o 5-7 years of relevant technical experience
o Excellent communication / customer service skills / confident telephone manner
o Proactive and able to work under pressure
o Experience in complex IT project implementations, customizations and or maintenance
o Must have an analytical mind set to analyse test result and facilitate defect resolution
o Organized and methodical, dealing with numerous tasks.
o Fluent in written and verbal English.
Requested Technical skills
Technical skills to include two or more of the following
o IBM Enterprise COBOL or PLI programming experience
o System level experience of IBM CICS; IMS and JCL
o Relational databases, such as IBM DB2/UDB, Oracle, Microsoft SQL Server; PostgreSQL
o Windows operating system
o Linux/UNIX operating system
o Knowledge of major Cloud Provider infrastructure and technologies, such as AWS, Azure, GCP, Cloud Foundry, Docker / Kubernetes
Desired Project Experience
o A practical experience of mainframe application modernization project is highly desirable. For example:
o Experience with tools and methodologies used to migrate mainframe workloads via hardware/middleware emulation, automated code conversion, and re-platforming.
o Experience with COBOL modernization and porting application code across platforms.
o Familiarity with agile engineering practices like Test Automation, Test-Driven Development (TDD), Continuous Integration (CI), Continuous Delivery (CD), DevOps, and Test Data Management, etc.
o Experience developing, deploying, and tuning data modernization solution for mainframe such as IMS/DB, IDMS, ADABAS and VSAM data migration
o Experience with implementing and operating DevOps and Agile tools/platforms across some part of the development lifecycle
o Experience configuring automation pipelines in GitHub, Azure DevOps, AWS CodePipeline, Jenkins or similar tools
- Other Preferred Skills
o Bachelor's degree in Computer Science or related field
o Rocket COBOL based products - Enterprise Developer, Visual COBOL, Enterprise Server, Server Express, Net Express
o Any additional mainframe language or environment, such as REXX; Assembler; Natural; Adabas; ...
o Relevant Business and IT Architecture Certifications such as, AWS Solution Architect Professional, Microsoft AZURE Solution Architect, Google Cloud Certification; Scaled Agile Framework (SAFe) etc.
o Proficient in another EU language