eBusiness Coordinator

Drive the adoption and utilization of Airgas' eBusiness solutions by developing and supporting key growth strategies. This role works closely with customers and operations personnel to simplify the customer experience. Key responsibilities include managing user and account maintenance using the eComm Admin Tool, supporting special projects, and training new and existing associates on the eBusiness platform.

• Manage the eBusiness platform, including new user/account setup, site maintenance, custom list creation, and data updates (SAP and eCommerce), while serving as the primary escalation point for issue resolution.
• Drive customer adoption and utilization by proactively engaging users, managing the onboarding process, presenting solutions, and acting as the customer advocate for complex eBusiness issues.
• Coordinate regional training for sales and process changes, and contribute to strategic development by analyzing performance data and designing new eBusiness processes.
• Provide exceptional internal and external customer service, ensure safety compliance, and serve as backup to the eBusiness Manager on special projects.

• Core Skills & Mindset: Excellent customer service, attention to detail, and a solution-oriented mindset with the ability to prioritize tasks, build rapport, and maintain confidentiality.
• Functional Knowledge: Familiarity with online shopping and internet browser troubleshooting, knowledge of SAP, and experience presenting in front of groups.
• Work Requirements & Logistics: Must be a driven, independent worker requiring limited supervision, able to travel within the area by personal vehicle, and possess a valid Driver's License.
• Education & Experience: Bachelor's degree (may substitute with four additional years of related experience) and a minimum of one year of experience in a customer service or eCommerce support role., * Marketing or IT background
• SAP Business Warehouse knowledge
• Product knowledge of industrial gases, welding equipment and safety (PPE) products
• Prior experience using SAP strongly preferred

• Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• Support for Parents: We offer up to 14-week paid child birth benefits to support growing families.
• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
• Early Access: Your benefits start after just 30 days of employment ., We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.

Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees' dependents, and an Airgas Scholarship Program for dependent children.

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world., At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world., Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients. Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you'll find a welcoming workplace where you're valued for who you are and where you can fill your potential while growing a fulfilling career - whatever path you choose., Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.