Software Solutions Specialist / M365 Generalist
Role details
Job location
Tech stack
Job description
Are you excited to contribute to a key player in the European energy transition while working in a highly dynamic IT environment?
As a Microsoft 365 Generalist / Software Solution Specialist , you will play a central role in the operation, maintenance, and continuous improvement of Microsoft 365 services within a hybrid enterprise environment. You will support both Belgium and Germany-based teams in ensuring secure, reliable, and efficient collaboration and communication services.
You will be part of a collaborative environment where cloud transformation, security, and operational excellence are key. Together with internal teams and other external specialists, you will contribute to a stable and future-proof digital workplace supporting critical energy infrastructure.
Your responsibilities
Microsoft 365 Administration
- Administer and maintain Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive, Intune)
- Manage users, licenses, and groups via Azure Active Directory / Microsoft Entra ID
- Ensure proper configuration of tenant and collaboration services
Security & Compliance
- Implement and maintain security policies (MFA, Conditional Access, DLP)
- Support compliance frameworks within Microsoft 365
- Maintain security, backup, and redundancy strategies where required
Support & Operations
- Troubleshoot incidents and perform root cause analysis on M365-related issues
- Provide second-line support to end users and IT teams
- Monitor service health, performance, and capacity
Automation & Improvement
- Develop and maintain automation using PowerShell and Power Automate
- Participate in the design and improvement of operational support systems
- Contribute to continuous service optimization
Collaboration & Documentation
- Maintain technical documentation, SOPs, and operational procedures
- Liaise with vendors and internal IT teams for issue resolution
- Provide training and best practices to users and support teams
Projects & Integration
- Support onboarding, migrations, and hybrid (on-premise to cloud) environments
- Implement and maintain Teams Rooms and collaboration solutions
- Participate in design of IT service and operational support systems
Requirements
- Bachelor's degree in IT, Computer Science, or equivalent experience
- Proven experience as Microsoft 365 Administrator, Engineer, or Specialist
- Strong knowledge of Exchange Online, Teams, SharePoint Online, and Azure AD / Entra ID
- Experience with PowerShell, Microsoft Graph, or automation tools
- Understanding of Microsoft security & compliance (MFA, Conditional Access, DLP)
- Experience with Intune and/or hybrid environments is an asset
- Strong troubleshooting, documentation, and communication skills
- Able to work structured and independently in complex environments
Languages
- English: fluent (required)
- French, Dutch, or German: a plus
Additional requirements
- Full-time position
- Participation in on-call / shift rotation (24/7 availability when required)
- Security clearance required (in accordance with applicable regulations)
- Experience in enterprise or multi-tenant environments is a plus
- Microsoft certifications are considered an advantage