Shift Based Technical Support Engineer - SC Clearance Required

You will be working for IBM, supporting our public sector clients, and the role is fully onsite at the IBM Hursley location.

As a Senior Technical Support Professional (L2), you will use your technical expertise and leadership skills to deliver high-quality support and drive continuous improvement across our services.

Responsibilities include:

• Handling complex production support tasks requiring deep understanding of the application, its function, and underlying technologies

• Managing incidents, changes, and problems, and monitoring production processing

• Following the ITIL framework and escalating to Level 3 support when needed

• Coaching and mentoring junior team members to support skill growth and development

• Collaborating with stakeholders to define system architecture and ensure smooth integration with support solutions

If you are passionate about solving complex technical challenges and contributing to robust, high-performing support systems, we'd welcome your application.

Please note

This role follows a rotating 4-on / 4-off schedule, which includes:

• Four consecutive day shifts (7am-7pm)

• Four days off

• Four consecutive night shifts (7pm-7am)

Candidates must be fully flexible to work both day and night shifts.

Required technical and professional expertise

• In-depth knowledge of the application, its functionality, and the underlying technology
• Masterful proficiency in using Netcool, SNOW, PowerShell, SQL, Oracle, and Solarwinds tools
• Proven track record of delivering high-quality technical support solutions in a professional setting
• Exceptional communication, leadership, and problem-solving skills
• Familiarity with the ITIL framework

This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personal Security Controls referred to as National Security Vetting (NVS) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV).

Preferred technical and professional experience

Technical Skills:

*Experience with virtualization platforms such as VMware or Hyper-V

• Understanding of major cloud environments, including AWS, Azure, or Google Cloud

• Strong ability to diagnose and resolve network issues

• Knowledge of common network protocols and industry standards

Desirable Certifications:

• CompTIA A* CompTIA Network* CompTIA Security* Microsoft Certified: Azure Fundamentals / Azure Administrator

• AWS Certified Cloud Practitioner

• Google Cloud Digital Leader

• VMware Certified Technical Associate (VCTA)

• Cisco CCNA

• Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme
• More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group pension plan through salary sacrifice.

At IBM Consulting UK FutureNow, you'll build a career at the forefront of hybrid cloud and AI, working with leading clients across the public and private sectors. You'll collaborate with top industry professionals, gain hands on experience with cutting edge technologies, and deliver solutions that create real business impact. From day one, you'll work on meaningful, high profile programmes that stretch your skills and accelerate your growth. We invest heavily in you--supporting continuous learning, in demand skills development, and long term career progression. You'll thrive in a flexible, inclusive environment that values curiosity, encourages reinvention, and recognises what makes you unique.