Senior Salesforce Administrator

The Senior Salesforce Administrator is responsible for the day-to-day configuration, support, troubleshooting, maintenance, and improvement of our CRM system, ensuring it aligns with business objectives and enhances user productivity., The Senior Salesforce Administrator serves as a subject matter expert for the applications they manage, providing leadership, technical expertise, and guidance to the wider team., * Lead and support the Salesforce Administration team, managing workload, priorities, and escalations

• Act as the primary Salesforce system owner, overseeing configuration, maintenance, and performance across environments
• Provide expert support, troubleshooting issues, and ensuring incidents and service requests are resolved within SLAs
• Configure and optimise Salesforce (objects, fields, workflows, automation, reporting, and dashboards) to meet business needs
• Ensure robust governance and compliance with change management processes, maintaining accurate documentation throughout
• Maintain data integrity through regular audits, data management, and environment (sandbox/storage) oversight
• Collaborate with stakeholders, IT teams, and third-party vendors to deliver system improvements, integrations, and enhancements
• Communicate updates, system changes, and performance insights to users and stakeholders
• Support user adoption through training, guidance, and the creation of clear documentation and self-service resources

This role involves managing Salesforce Administrators, the application lifecycle, from installation to maintenance and upgrade, as well as offering end-user support. The position requires a combination of technical expertise, problem-solving skills, and strong communication abilities to support end-users and ensure minimal disruption to business operations., * Salesforce Administrator Certification (ADM 201) required

• Proven experience as a Salesforce Administrator (5+ years preferred).
• Proven management experience in a system service environment
• Ability to train colleagues in system functionality and coaching skills.
• Proven ability to communicate and influence across all levels of the organisation - to both technical and business audiences and external partners.
• Strong understanding of Salesforce best practices and functionality.
• Experience with Salesforce Lightning Experience.
• Experience with Service Cloud (2+ years preferred) specially with Live Chat, Einstein, Agent force and MIAW features.
• Proficient in creating reports, dashboards, and workflow rules.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Experience of working within a system service environment
• Process Design

Desirable

• Experience with Salesforce Flow, Process Builder, and Apex (basic understanding).
• Familiarity with third-party integrations and AppExchange products.
• Additional Salesforce certifications (Advanced Admin, Platform App Builder, etc.).
• Experience in retail industry.
• Experience with Salesforce Marketing Cloud.
• Experience with Financial Force Cloud would be advantageous