IT Technician - SUMMER COVER - INTERNAL ONLY

We are currently seeking an IT Technician to join our IT & Digital Experience department at The Bedford College Group as Summer Cover.

As an IT Technician, you play an important role in the success of our students through:

• IT Support & Service Delivery - Provide first-line IT support across multiple channels (helpdesk, phone, email and in person), ensuring timely resolution of technical issues and excellent customer service.
• Infrastructure, Systems & Troubleshooting - Configure, maintain and troubleshoot IT equipment, networks and systems, supporting efficient and reliable IT service delivery across all college sites.
• Systems Administration & Asset Management - Manage user accounts, maintain accurate asset records, track equipment and support inventory processes to ensure effective IT resource management.
• Documentation, Communication & Continuous Improvement - Produce user guides, maintain intranet content and contribute to IT service updates, supporting clear communication and ongoing service improvement.
• Collaboration, Compliance & Professional Practice - Work closely with IT and wider teams, uphold safeguarding, EDI and health & safety requirements, and contribute to quality improvement and service excellence.

• Qualifications & Technical IT Skills - Level 2 qualification in Computing (or equivalent experience), with strong knowledge of Windows operating systems, Microsoft applications and willingness to develop literacy and numeracy skills.
• IT Support, Installation & Troubleshooting - Skilled in installing, maintaining and troubleshooting PC hardware, peripherals and software, with the ability to resolve technical issues efficiently.
• Customer Support & Communication - Able to communicate technical information clearly to non-IT users, providing responsive support while maintaining strong customer service standards.
• Problem Solving, Initiative & Teamwork - Proactive with strong troubleshooting abilities, able to work independently or collaboratively, follow procedures and contribute positively to team objectives.
• Professional Practice, Flexibility & Safeguarding - Flexible and adaptable with willingness to work varied hours, committed to safeguarding, professional boundaries and continuous development of IT skills.

Successful candidates must also be able to demonstrate alignment to our organisational VISION values:

• Valuing Teamwork - We are one team who by working together can achieve great things, respecting the opinion and valuing the contribution each of us makes.
• Improving Continuously - We challenge ourselves to always do better by trying new things, sharing knowledge, reflecting on practice and learning from others.
• Student Centred - At our heart is always doing what is best for our students. We consider students in all of our decision making to create positive outcomes and memorable experiences for every student.
• Inclusive - We celebrate differences and diversity, recognising that we can learn from each other.
• Open and Caring - We care about the wellbeing of our staff, our students, our community and wider society, creating an environment built on trust where we listen, engage with and support each other.
• Nurturing Education Excellence - We promote educational excellence by delivering programmes that challenge our students to achieve their ambitions.

The Bedford College Group was formed in 2017 following the merger of Bedford College and Tresham College and is now the largest provider of education in the South East Midlands, with over 15,000 students passing through our doors each year. Today, the Group is made up of a family of colleges across Bedfordshire and Northamptonshire: Bedford College, Central Bedfordshire College and Tresham College in the towns of Bedford, Dunstable, Leighton Buzzard, Corby, Kettering and Wellingborough; Shuttleworth College, a specialist land-based college; The Bedford Sixth Form, (the only dedicated sixth form in Bedford); The Corby Sixth Form, (opened in September 2023); and the National College for Motorsport alongside Silverstone race circuit. To widen accessibility to education and training, the Group also has community-based Learning Centres in Bedford, Corby and Kettering which offer IT training. Safeguarding our Students The Bedford College Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be subject to thorough vetting process which includes, an enhanced DBS check and satisfactory references.