Cyber & Network Support Technician

The Cyber & Network Support Technician will play a key role in supporting clients with first-line technical issues, basic cyber-security tasks, and routine network troubleshooting. This entry-level position is ideal for candidates who want to build a long-term career in IT infrastructure and security., · Provide first-line support for hardware, software, and network issues, including diagnosing and resolving common faults

· Support cyber-security monitoring tasks, identifying potential vulnerabilities and escalating risks

· Assist in routine network troubleshooting, configuration, and securing of devices and systems

· Support the implementation of cyber-security best practices to protect systems and data from unauthorised access

· Carry out basic cybersecurity testing and document findings

· Log and document all support activities in line with internal processes.

· Collaborate with senior technicians to escalate complex issues when required.

· Provide excellent customer service to internal and external users.

Do you have experience in Technical support?, · Strong problem-solving and diagnostic skills.

· Clear communication skills