Desktop Support Tech

Insight Global is seeking a motivated Desktop Support Technician to join our client, an American energy storage company, based in Berkeley, CA. This Desktop Support Tech will be responsible for supporting a large corporate office made up of Windows and Mac users. He/She will be the first point of contact for technical issues submitted via phone, email, or ticketing system. They will be responsible for providing hands-on and remote support for desktops, laptops, printers, phones, mobile devices, and other peripherals. troubleshoot and resolve end user issues through a ticketing system, as well as perform new user onboarding/offboarding, including hardware setup, user account provisioning, access configuration, connecting new computers to printers, etc. The ideal candidate will have Windows/MS 365 experience and some exposure to Google Workspace and Mac environments. Any knowledge of Linux OS is a plus.

• 2+ years of in-person/desk-side Tech Support experience
• Experience setting up computers for new users (hardware and software setups)
• Experience supporting Mac and Windows users
• MS 365 and Google Workspace support experience
• Some experience with troubleshooting networking equipment - Knowledge of Linux