System Engineer, Enterprise Messaging Systems

• Manages and develops architecture for Emory Enterprise messaging systems, directory integration, and related systems and services.
• Ensures e-mail user functionality on campus and in remote locations globally.
• Provides messaging expertise and leadership to users and team members and researches and studies new technologies and trends for recommending enterprise improvements and advancements.
• Acts as a messaging subject matter expert for users, the Service Desk and senior management to explain technologies and functionality and to diagnose and solve problems.
• Develops and manages vendor relationships to ensure positive and functionality interaction and to maximize vendor relationship value for the enterprise.
• Designs and integrates messaging infrastructure to meet Emory's enterprise needs and requirements.
• Documents messaging infrastructure to maintain best practices, hand off knowledge and to provide support.
• Acts as a vendor product liaison to review and evaluate performance metrics, maintain integrity and to contain costs.
• Performs maintenance to maintain messaging applications and to ensure operating system (OS) and hardware operability.
• Maintains directory integration and performs provisioning to ensure active directory functionality.
• Develops messaging processes and procedures to provide guidance for maintaining applications consistency and quality control.
• Develops messaging skills to provide leadership for mentoring messaging team members.
• Maintains change process consistency to ensure thoroughness, validate accuracy and control of internal changes.
• Participates in vendor programs to maintain knowledge and to learn developing messaging technologies for advancing the Emory e-mail enterprise.
• Develops plans for integration of messaging applications to ensure successful integrations and enterprise interoperability.
• Performs applications and vendor systems testing to ensure application functionality and enterprise interoperability.
• Analyzes problem trends to identify sources of frequent and common customer issues.
• Acts as Tier IV-level support to provide messaging problems resolution expertise.
• Performs advanced troubleshooting and analysis to diagnose and repair internal and integrated messaging systems and services.
• Performs related responsibilities as assigned.

• A bachelor's degree in IT or related field and five years of relevant IT experience, OR an equivalent combination of education, training, and/or experience., * Microsoft Exchange Online: 7 - 10 years of advanced, hands-on experience in administration, architecture, and troubleshooting
• Directory Services: 7 - 10 years of advanced experience with identity and access technologies (e.g., ADFS, Azure AD / Entra ID)
• Microsoft 365 Collaboration Tools: 5 - 7 years of experience with SharePoint Online, OneDrive for Business, and Microsoft Teams
• PowerShell Automation: Expert-level scripting and automation experience in enterprise environments
• Preferred / Bonus Qualifications: Advanced expertise with Microsoft Power Platform (Power Apps, Power Automate, Power BI)
• Experience with Microsoft AI tools (e.g., Copilot for Microsoft 365, Copilot Studio)
• Broad expertise across the Microsoft 365 ecosystem
• Experience supporting or working within an academic medical center environment, particularly in shared tenant configurations
• Microsoft Graph: Strong experience leveraging Microsoft Graph APIs for automation and integration

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community.