Customer Returns Desk Administrator

Composure Data Entry Purchasing Accounting Mathematics Procurement Coordinating Supply Chain Communication Data Integrity Detail Oriented Problem Solving Document Review Turnaround Time Customer Service Order Management Document Management Administrative Support Artificial Intelligence Regulatory Requirements Technical Documentation Order Management Systems Critical Illness Insurance Federal Aviation Administration Import/Export Regulatory Compliance, The Customer Returns Desk Administrator serves as the primary point of contact for all administration related to customer and company-owned parts returning for repair or upgrade. This role manages the full lifecycle of returns, from physical induction and documentation review through to job creation and transfer to the repair station. You use strong attention to detail, sound judgment, and clear communication to resolve issues, maintain accurate records, and ensure precise written agreements between the company and its customers., * Receive and unbox incoming parts, carefully remove packaging materials, and handle all items safely to prevent damage.

• Sort and dispose of shipping materials efficiently to maintain a clean and organized receiving area.
• Scan and organize all documentation received with incoming parts to ensure complete and accurate records.
• Verify that physical hardware matches all accompanying paperwork and technical documentation before processing.
• Check for existing Return Material Authorizations (RMAs) in the system and create new RMAs when needed upon arrival of parts.
• Generate required labels, job orders, and comprehensive job packets to move parts and documentation from the receiving area to the repair station.
• Date and track all parts immediately upon receipt to maintain strict turnaround time (TAT) requirements and ensure full traceability.
• Review all incoming documentation for accuracy and export compliance requirements before processing orders.
• Examine customer purchase and repair orders to confirm that regulatory requirements are met and that customer requests can be fulfilled as specified.
• Enter orders accurately into the system and retain records in compliance with established standard processes and procedures.
• Compose clear and professional correspondence to customers regarding returns, documentation issues, or order status as needed.
• Leverage internal resources and digital tools to diagnose and resolve complex administrative or documentation issues related to returns.
• Maintain high standards of data integrity by performing precise data entry, particularly in a manufacturing-focused environment.
• Collaborate with internal teams in production and repair areas to support timely processing of parts and adherence to customer TAT commitments.
• Uphold a professional and personable demeanor while providing high-quality support to both internal stakeholders and external customers., This role operates within a professional manufacturing and office environment that supports both administrative work and interaction with production areas. You frequently move throughout office and production spaces, using your hands and arms to handle materials, unbox parts, and operate office machinery such as scanners, computers, and printers. The position requires frequent close vision and the ability to adjust focus for detailed document review and part verification. Work hours generally follow standard business schedules, with occasional work outside normal hours, including weekends, to meet customer turnaround time (TAT) commitments. The environment emphasizes organization, precision, and collaboration across office and repair teams., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs SAS Technician Actalent Redmond, WAOn-Site Auditing Visionary Operations Leadership Management Innovation Cleanliness Coordinating Multitasking Communication Stock Control SAS (Software) 5S Methodology Microsoft Excel Problem Solving Microsoft Office SAP Applications Safety Procedures Lean Manufacturing Inventory Turnover Mechanical Assembly Inventory Management Power Tool Operation Equipment Inspection Artificial Intelligence Critical Illness Insurance Inventory Management System Continuous Improvement Process +0 Airworthiness & Regulatory Engineer Actalent Everett, WAOn-Site Physics Auditing

• High school diploma or equivalent education.
• Minimum of one year of demonstrated accomplishments in customer service or a related administrative role.
• Strong data entry skills with proven accuracy and speed.
• Proficiency with databases and digital platforms used for documentation and order management.
• Exceptional attention to detail, especially when verifying physical parts against technical documentation.
• Ability to review and interpret customer purchase and repair orders for accuracy and compliance.
• Strong reading, writing, and math skills to support documentation review and order processing.
• Ability to compose professional customer correspondence and communicate clearly under pressure.
• Aptitude for problem-solving and analysis, including diagnosing issues using internal resources and digital tools.
• Demonstrated commitment to data integrity, ideally gained within a manufacturing or similar environment.
• Professional, personable, and attentive demeanor with a focus on high-quality internal and external support.

Additional Skills & Qualifications

• Previous experience with FAA Part 145 repair administration is preferred.
• Experience in administrative support within a manufacturing or repair environment is beneficial.
• Background in document management, including scanning, organizing, and retaining records in line with standard processes.
• Customer service experience involving order management, returns, or repair coordination is advantageous.
• Comfort working in a fast-paced environment with strict turnaround time (TAT) expectations.
• Ability to maintain composure and accuracy when handling multiple tasks and shifting priorities., Avionics Visionary Leadership Management Hydraulics Innovation Propulsion Mathematics Proactivity Coordinating Fuel Systems Communication Investigation Airworthiness Systems Design Export Control Problem Solving Aviation Safety Computer Science Safety Standards Systems Thinking Influencing Skills Aircraft Maintenance Regulatory Compliance Artificial Intelligence Regulatory Requirements Critical Illness Insurance Verbal Communication Skills Root Cause Corrective Action Federal Aviation Administration Cross-Functional Team Leadership +0 NDE Level III Steam Generator/Heat Exchanger QDA Westinghouse Electric Madison Park, WA*On-Site Teamwork Mentorship Innovation Team Building System Safety Accountability Heat Exchanger Safety Training Customer Service Steam Generators Computer Networks

This is a Contract to Hire position based out of Everett, WA. Pay and Benefits

The pay range for this position is $30.00 - $34.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.