IT & Operational Technology (OT) Support Engineer

Vopak is seeking a proactive, hands-on Junior to Mid-Level IT Support / Field Technician to provide on-site support across our West Coast terminals, covering both IT and Operational Technology (OT) environments.

This dual-purpose role is critical to maintaining operational continuity. The technician will support the acceleration of IT Workplace Maintenance and Modernization initiatives while also providing foundational OT system support to ensure maximum uptime, system reliability, and regulatory compliance.

This position offers strong development potential, providing exposure to advanced OT systems and infrastructure under the guidance of senior technical leaders. It is an excellent opportunity for a technically driven professional looking to expand skills across both IT and industrial operational environments., * On-Site IT Workplace Support. Provide hands-on support for company desktops, laptops, Chromebox, mobile devices, printers, and peripherals across offices and terminals.

• Incident, Request & Problem Management (ITIL-Aligned). Manage tickets through ServiceNow (INC, RITM, PRB) in compliance with ITIL processes.
• IT Asset & Configuration Management (CMDB Accuracy). Maintain high-quality asset data and lifecycle compliance.
• Meeting Room, Collaboration & AV Technology Support. Support Google-native meeting rooms, Chromebox systems, audiovisual (AV) equipment, and collaboration tools aligned with Vopak Global IT standards, ensuring dependable conferencing, display, and presentation capabilities.
• Vendor & Cross-Functional Coordination. Work closely with Global IT functional teams, regional leadership, and third-party vendors.
• IT/OT Project & Operational Support. Execute additional IT and foundational OT tasks and projects as assigned to support terminal operations, modernization initiatives, and business continuity.

II. Operational Technology (OT) & Cybersecurity Support

• Provide immediate, hands-on triage and real-time incident response for critical OT and IT systems to minimize operational downtime.
• Assist in the enforcement of OT security protocols, including managing network segmentation, and ensuring compliance with maritime security standards.
• Be responsible for asset management, maintaining an accurate inventory, and managing the lifecycle of critical IT and OT assets.
• Implement new cybersecurity regulations and ensure full compliance with cybersecurity configurations and standards.
• Identify and resolve infrastructure vulnerabilities and application deployment issues across the terminals., This position requires an employee to be in an office environment as well as exposed to outside elements. Most extreme elements are heat in the summer months of up to 104°F (40°C) and some exposure to cold of generally no less than 15°F (-10°C) in the winter months. There will be exposure to various chemicals and compounds, including fumes and smells, some of them hazardous. The employee may enter confined spaces and work in elevated environments. Employees must be able to wear PPE required by the location. General office noise may be experienced and louder sounds and vibrations when outside. The noise level in the work environment is usually moderate. All environments are safe with appropriate PPE.

Do you have experience in Windows?, Do you have a Trade school?, * Ongoing professional development in IT infrastructure, endpoint management, networking, or foundational OT systems is encouraged.

• 2-4 years of hands-on IT support experience in a field, industrial, or multi-site environment. Experience supporting Windows endpoints, laptops, peripherals, printers, and mobile devices in a corporate environment.

• Working knowledge of ITSM tools (e.g., ServiceNow) and familiarity with ITIL-based incident and request management processes.

• Experience maintaining asset inventories and configuration data (CMDB exposure preferred).

• Exposure to network troubleshooting (basic connectivity, switches, VLAN awareness, Wi-Fi diagnostics).

• Experience supporting meeting room or collaboration technologies (Google Workspace, conferencing systems, ClickShare, etc.).

• Familiarity with Active Directory user administration (account provisioning, access management, group membership).

• Exposure to industrial, operational, or regulated environments (OT, manufacturing, energy, terminals, maritime, etc.) is preferred but not required

• Associate's degree in Information Technology, Computer Science, Information Systems, or a related technical field.

• Alternative: Relevant technical training from a recognized vocational or trade school program.

• Relevant technical certifications are a plus (e.g., CompTIA A+, Network+, ITIL Foundation, Google Workspace, Microsoft, or similar).

Competencies

• Advanced Troubleshooting & Field Support Skills. Demonstrates strong hands-on technical capability to diagnose and resolve hardware, software, network, and endpoint issues in a multi-site operational environment.
• IT/OT Learning Agility. Exhibits high growth potential and willingness to develop foundational knowledge of OT and automation systems (e.g., SCADA, industrial controls) under senior guidance.
• Continuous Development Mindset. Proactively pursues training and certifications to expand expertise in IT infrastructure, cybersecurity, and OT-related systems.
• Operational Ownership & Independence. Capable of serving as the primary on-site IT point of contact, ensuring service continuity, issue follow-through, and stable terminal operations.
• Cross-Functional Communication. Communicates clearly and professionally with terminal leadership, end users, and Global IT functional teams, effectively bridging local needs with enterprise standards.
• Structured Problem Solving Under Pressure. Demonstrates the ability to triage incidents quickly, prioritize effectively, and minimize operational downtime in time-sensitive environments.

Security & Compliance Awareness. Applies a disciplined, detail-oriented approach to access control, endpoint governance, and adherence to regulatory and cybersecurity requirements., Applicants must be eligible to work in the United States. The Company will not sponsor immigration or work visas.

Pulled from the full job description

• Tuition reimbursement
• AD&D insurance
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, * Competitive, market-based compensation package depending on your experience and
• knowledge.
• Career development and growth opportunities.
• Medical / Dental / Vision Insurance
• Flexible Spending Account Options
• Short Term/Long Term Disability Insurance
• Basic and Supplemental Life/AD&D Insurance
• 401(k) Incentive Savings Plan
• Paid Holidays (Fixed and floating)
• Paid Time Off and Sick Days
• Additional Benefits:

• Tuition Reimbursement
• Employee Assistance Program
• Accident Insurance
• Legal Plan
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Legal Plan
• ID Theft Insurance
• Universal Life

Vopak stores vital products with care. Our commitment to care extends to all our stakeholders, including our own employees, new talents and people in our local communities around the globe. We believe that each individual has the right to be treated with respect and dignity, and to work in a professional atmosphere that promotes equal opportunities and prohibits discrimination or harassment on the basis of race, color, national origin, religion, sex, sexual orientation, age, political orientation or trade union membership, allowing everyone at Vopak to develop their full potential.