Ecommerce Operations Specialist

We are currently recruiting for an E-commerce Operations Specialist job in High Point, NC. This is a fully on-site, direct hire role. This role is focused on their Wayfair E-Commerce account by managing product listings, processing orders, and ensuring smooth communication from order placement through shipment using the Wayfair Partner Home portal., * Manage daily Wayfair orders from entry through shipment using EDI.

• Maintain product listings, pricing, imagery, and item setup in the Partner Home portal.
• Coordinate with Sales, Operations, Supply Chain, and Distribution teams.
• Handle order status inquiries and product requests from Wayfair.
• Review pricing accuracy and resolve invoice chargebacks.
• Monitor inventory availability and site audits for data accuracy.
• Support quality improvement efforts for items with high damage rates.
• Assist with pricing updates, promotions, and documentation.
• Attend Wayfair vendor meetings and events as needed.
• Provide backup support for other ecommerce accounts and assist with new account setup.

• Associate or bachelor's degree preferred.
• Ecommerce or Wayfair experience preferred.
• NetSuite experience a plus.
• Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint).
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and meet deadlines.
• Clear written and verbal communication skills.