Service Desk Technician Tier II

Systemtec, Inc.
Bradenton, United States of America
11 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate
Compensation
$ 65K

Job location

Bradenton, United States of America

Tech stack

Multitier Architecture
Computer Networks

Requirements

Do you have experience in Standard operating procedures (SOPs)?, SYSTEMTEC is seeking a Service Desk Technician II with 2-4 years of experience supporting enterprise environments. In this role the ideal candidate will receive, prioritize, document and actively resolve end user help requests and escalate incidents when considered appropriate and necessary to maintain SLA expectations., * Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship or work with Third-Party agencies.

  • 2+ years of experience supporting service desks at an enterprise level.
  • Experience troubleshooting and providing white glove support.
  • Experience with applying OS images and installation of software.
  • Advanced knowledge of Microsoft Office applications
  • Advanced knowledge of computer hardware, software, and networking concepts
  • Exceptional communication skills and ability to work well in a team
  • Advanced troubleshooting skills to diagnose and resolve simple technical issues
  • Advanced knowledge of mobile devices and applications
  • Ability to follow documented procedures and instructions
  • Excellent customer support and professionalism is a MUST.
  • Role is 100% on-site in Bradenton/Sarasota, FL

Responsibilities of the Service Desk Technician Tier II:

  • Experience with applying OS images and installation of software.
  • Advanced knowledge of Microsoft Office applications
  • Advanced knowledge of computer hardware, software, and networking concepts
  • Exceptional communication skills and ability to work well in a team
  • Advanced troubleshooting skills to diagnose and resolve simple technical issues
  • Advanced knowledge of mobile devices and applications
  • Ability to follow documented procedures and instructions

Benefits & conditions

Up to $65,000 a year - Full-time, Contract, Pulled from the full job description

  • Tuition reimbursement
  • 401(k)
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Vision insurance
  • Dental insurance, Full-Time Employment with SYSTEMTEC means a competitive salary + paid OT, PTO, holidays, health, dental, disability, and life coverage, 401K, tuition reimbursement and more.

Please note: We are not currently able to hire candidates who reside or work in California, New York, or New Jersey.

Pay: Up to $65,000.00 per year, * 401(k)

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

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