PartTime Helpdesk Technician (Windows Support) Onsite

• Provide Tier 1 support to onsite staff during scheduled weekly visit

• Troubleshoot and resolve issues related to Windows 10/11, user profiles, updates, and system performance

• Support common applications including Microsoft 365, web browsers, VPN clients, and collaboration tools

• Diagnose and resolve hardware issues (laptops, desktops, printers, peripherals)

• Perform basic account administration tasks such as password resets and MFA support

• Document all work in the ticketing system with clear notes and resolution steps

• Escalate issues to remote Tier 2/3 teams when needed

• Assist with workstation setup, software installation, and onboarding/offboarding tasks during onsite visits

• 1 2 years of helpdesk or desktop support experience

• Strong knowledge of Windows OS troubleshooting and configuration

• Familiarity with Active Directory, Office 365, and basic networking concepts

• Ability to work independently and manage onsite tasks efficiently

• Excellent communication and customer service skills

Preferred Qualifications

• Experience with ticketing systems (ServiceNow, Jira, Zendesk, etc.)

• Basic understanding of ITIL practices

• CompTIA A+, Network+, or similar certifications