Service Desk Technician

Insight Global is seeking an IT Service Desk Technician (Tier 1/2) to support the NYC office as the sole in-person IT presence. This role is critical in delivering high-quality, scalable support in a fast-paced, SaaS-driven environment. You'll be the front line for all IT needs in the NYC office-troubleshooting issues, supporting onboarding/offboarding, configuring laptops (primarily Mac), managing AV for meetings, and improving IT processes. You'll work closely with a global IT team and have autonomy to drive improvements and deliver excellent customer service.

DAY-TO-DAY:

• Provide Tier 1/2 technical support for hardware, software, and SaaS applications
• Troubleshoot issues across a Mac-first environment (macOS, peripherals, networking)
• Support and manage core tools: Google Workspace, Okta, Slack, Atlassian (Jira, Confluence), 1Password, JAMF
• Own and manage support tickets through Jira, ensuring timely resolution and clear communication
• Support new hire onboarding and offboarding (device provisioning, shipping/receiving, account setup)
• Assist with identity and access management (SSO, MFA, group permissions)
• Partner with cross-functional teams to resolve issues and improve workflows
• Contribute to documentation and knowledge base articles to scale support
• Identify recurring issues and proactively suggest automation or process improvements
• Support AV needs for all office and company meetings

Do you have experience in macOS administration?, * 3-4+ years in an IT Service Desk / Support role (Tier 1/2)

• Strong experience supporting macOS environments (95% Mac shop)

Working knowledge of:

• JAMF (MDM/device management)
• Okta (SSO/identity)
• Slack
• Google Workspace
• Atlassian (Jira ticketing system)
• 1Password or LastPass
• Experience supporting hardware, software, and SaaS applications
• Familiarity with networking fundamentals (Wi-Fi, VPN, DNS)
• Excellent troubleshooting and problem-solving skills
• Strong communication skills-able to support both technical and non-technical users
• Highly organized with strong attention to detail and follow-through
• Comfortable being the sole IT support in a local office, while collaborating with a global team
• Ability to lift up to 50 lbs

$40 - $50 an hour - Full-time, Contract, Pulled from the full job description

• Vision insurance
• Health savings account
• Dental insurance, * Dental insurance
• Health savings account
• Vision insurance

This is a leading subscription platform at the center of connected fitness, with more than 180 million community members in over 185 countries. The platform offers a holistic view of your active lifestyle, no matter where you live, which sport you love, and what device you use.