Field Installation & Service Technician - CCTV Systems

WCCTV is experiencing tremendous growth in the Dallas / Ft. Worth metroplex. We are currently hiring an experienced Field Technician for our Installation & Service department. Primary responsibilities of the position include the installation, de-installation, repair and maintenance of mobile surveillance / security equipment at customer locations.

This position is located onsite at our U.S. headquarters in Richardson, TX. Must be able to work overtime of a regular daily basis as well as on Saturday on a rotational basis (one Saturday per month).

Primary Responsibilities

1. Installation of Wireless CCTV Systems

• Reviews installation schedule confirms and tests products before deployment.
• Programs surveillance cameras / routers and related equipment in advance of installation.
• Drives to customer sites, delivers and installs Solar Surveillance Trailers and/or CCTV cameras ensuring systems are properly installed and operating prior to customer sign off. May conduct site survey prior to installation.
• Completes all installation paperwork and obtains customer sign off as required. Responds to customer questions regarding system operations as needed.
• Interfaces with onsite customers or subcontractors on new installations and service calls.
• Interfaces with internal Customer Service and Production departments on customer orders, installation information or related items.
• Manages tools & vehicle inventory on daily basis ensuring properly equipped for all installation or repair tasks.
• Adheres to all field safety requirements of Wireless CCTV and its customers.

2. Field Service and De-Installation of Equipment

• Performs service and/or maintenance of WCCTV products at customer locations. Addresses and resolves customer's technical product issues through fault diagnosis, troubleshooting & maintenance of low voltage CCTV systems.
• Responsible for the de-installation/decommission of solar surveillance trailers at customer sites and delivery of trailers back to WCCTV's depot.

3. Business Improvement

• Assists in the implementation of improvements wherever possible to reduce costs and improve efficiency.
• Assists in updating Production, Installation and Service processes and documentation.

Do you have a valid Driver's License license?, Do you have experience in Video surveillance?, Do you have a High school diploma or GED?, * High school diploma or equivalent required

• Electronics or low-voltage certification preferred

Technical & Professional Skills

• Intermediate knowledge of Access Control, Intrusion Detection, and CCTV/Video Surveillance systems
• Intermediate understanding of computer networking, including TCP/IP, DNS, DHCP, gateways, routers, and switches
• Ability to read and interpret schematics, wiring diagrams, and technical documentation
• Proficiency with basic computer applications, including MS Office and PC-based diagnostic software
• Strong time management, planning, organizational, and multitasking skills in a hands-on field environment
• Excellent verbal and written communication skills, with the ability to interact professionally with customers and internal staff
• Must hold a valid state driver's license with a satisfactory driving record
• Ability to meet physical requirements, including driving, lifting and carrying up to 50 pounds, climbing ladders, bending, reaching, color differentiation, and fine motor/hand dexterity
• Ability and willingness to work outdoors in all weather conditions, * Minimum of 2-3 years of hands-on professional experience installing and servicing alarm, access control, CCTV, and related low-voltage electronic systems
• Demonstrated experience with low-voltage system installation, service, and electrical troubleshooting
• Hands-on experience installing alarms, access control, and electronics: 2 years (Required)
• Hands-on experience servicing alarms, access control, and electronics: 2 years (Required)
• CCTV system installation and service: 3 years (Required)
• Working experience with TCP/IP networking: 3 years (Required)
• Network installation experience: 3 years (Preferred)

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance, * Starting hourly rate of $23.00 to $25.00 per hour for highly experienced candidates having the required skills and industry experience.
• Company provided medical, dental, vision, short-term disability and life insurance plans.
• 401k Plan with Company match of up to 4% and immediate vesting.
• 10 days paid vacation (increases with length of service) + seven (7) paid Company holidays., The Company prides itself on developing innovative, customer-focused products and providing world-class customer support services. The Company's range of video surveillance solutions includes:
• Rapid deployment pole cameras
• Mobile surveillance trailers
• Time lapse video services

WCCTV is committed to the success of its employees and demonstrates this through our development of people. The successful candidate can expect to receive comprehensive training, coaching and support as well as opportunities for advancement.

WCCTV is an Equal Opportunity Employer.

Pay: $23.00 - $25.00 per hour, * 401(k) matching

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Wireless CCTV, LLC ("WCCTV") located in Richardson, Texas, is the market leader for rapid deployment, mobile surveillance systems specifically designed to deliver video securely and efficiently via 4G LTE networks. (http://www.wcctv.com/).