IT Support Specialist

Hancock Associates is looking for an IT Support Specialist to provide technical support for all of our locations. This position will be responsible for supporting our Chelmsford, Marlborough, and Palmer offices, as necessary., We are looking for an ambitious IT expert to help maintain our computer systems, both hardware and software, and other peripheral equipment to ensure optimal performance so that end users can maintain a high level of productivity., * Provide technical assistance with computer hardware and software.

• Act as liaison to outsourced IT consultant.
• Assist IT Manager with purchasing equipment.
• Configure Autodesk Civil 3D and Carlson software for technical and field staff.
• Manage company devices including smartphones, tablets, and laptops.
• Assist field personnel with remote data transmission and devices.
• Assist with daily and monthly data backup protocol.
• Assist with server expansion, data archiving and directory organization as necessary.
• Maintain log of all devices, software, and licenses.
• Assist with all software installs, cloud access, etc.
• Assist with all communication protocol including email, videoconferencing, and webinar.
• Establish remote connection for off-site events.
• Resolve issues for staff via phone, in person, or electronically.
• Perform hardware and software installations, configurations and updates as needed.
• Resolve technical issues in a timely manner using available resources within the company.

Do you have experience in Desktop administration?, Do you have a Bachelor's degree?, * Excellent customer service skills; a Help Desk mentality.

• The ability to interact with all levels of staff.
• Dependable and detail oriented.
• Strong troubleshooting and critical thinking skills.
• Proactive mentality.
• Previous working experience in IT support for 3 years.
• Bachelor's Degree in Computer Science or related technology field.
• Ability to lift and/or move up to 50 lbs.

Pulled from the full job description

• Tuition reimbursement
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance