IT Infrastructure Manager

We are seeking a highly skilled IT Infrastructure Manager to oversee and manage our multi-tiered IT infrastructure services, including networks, servers, and core infrastructure services in both AWS and Azure environments. This role requires a strong background in scripting with PowerShell, proficiency in managing and supporting server and infrastructure technologies, and expertise in administering Office 365 for user account and mailbox management. Key Responsibilities:

• Primary process owner for multi-tiered IT infrastructure services
• Manage networks, servers, and core infrastructure services (AWS, Azure, Meraki Networks, DNS, Email Protection, Okta, Data Protection)
• Script with PowerShell
• Administer Office 365 for user account and mailbox management, calendar processing, shared mailbox, distribution list management, and licensing
• Escalation support for all user account-related tasks
• Oversee and support IT Infrastructure Managed Service Provider
• Manage internet service providers across all Sites
• Share management of core Business platforms (Office 365, Zoom, SharePoint, Printers, OneDrive, Egnyte, etc.)
• Support conferencing technology such as Zoom, Zoom Rooms, and Teams
• Develop and improve the Infrastructure Service in the areas of monitoring, provisioning, and request processes
• Manage security incidents, investigations, resolutions, and reporting
• Drive resolution of high-severity outages impacting IT infrastructure
• Responsible for budget commitments, forecasting, and tracking for the group
• Contribute to the development of the IT vision; translate the vision into short-/long-term goals and deliverables
• Manage the engagement, delivery, and oversight of activities related to Infrastructure services provided by external vendors and service providers
• Lead the evaluation and selection of systems and infrastructure solutions in conjunction with IT strategy and business requirements
• Partner with the business areas to identify system requirements and translate business requirements into functional service projects, enhancements, and support
• Conduct design review of systems and applications to ensure adherence with identified stability, performance, and security standards
• Support GxP systems and SOX compliance activities

• 5+ years of experience in IT, providing supervisory and direct technical support for IT Infrastructure
• 3+ years of IT experience in similarly sized growing Biotech companies
• Broad IT Infrastructure experience, with emphasis on Life Sciences-related systems delivery
• Proven experience with managing and utilizing cloud infrastructure in a service delivery process
• Successful experience managing the following infrastructure: Meraki FW/Wi-Fi, Azure, AWS EC2, InfoSec Monitoring Services, MS Active Directory, DNS, Okta, Server Backups, NAS Storage Solutions
• Knowledge or experience with the following infrastructure processes: DR and HA, Change Control, Maintenance management, InfoSec Breach Management
• Knowledge of applicable regulatory requirements, data privacy practices, and laws, including FDA 21 CFR Part 11, SOX, and HIPAA
• Must have a strong understanding of IT Infrastructure as part of a business function (SLAs, ITIL practices, etc.)
• Experience with Computer Systems Validation (CSV) and good documentation practices is highly desired
• Possess solid project management skills, can set and manage expectations extremely well, work effectively with others, and are exceedingly productive on your own while producing quality results
• Must communicate well, both in writing and verbally, including success in communicating ideas in both technical and user-friendly language and technical writing skills
• Results-oriented team player who leads by example and takes full accountability
• A passion for business transformation, the ability to lead change inclusively, and the desire to bring the best combination of skills together in a team
• Ability to operate in a cross-functional / matrix environment