IT Support Engineer - INTL Costa Rica

Onsite IT support tasks: imaging, data wiping, lifecycle activities (repairs, replacements, recovery, disposition).

Physical tasks: lifting and installing monitors or computers (not heavy).

Handling tickets: ~10-15 tickets/day via walk-ins or on-prem support.

Inventory and storage management.

Limited permissions due to security constraints (cannot perform certain tasks but occasional temporary permissions for setup or data wipe

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1+ years in help desk or desk-side support.

Familiarity with Microsoft Windows 11.

Preferred: Linux/Unix/Mac knowledge.

General IT knowledge (e.g., difference between M3 vs. M4 MacBook).

Cisco CCNA basics (networking fundamentals).