IT Manager

Transdev is seeking a highly motivated and experienced IT Manager to join our team and ensure seamless operation of all information technology and communications systems in. In this critical role, you will be responsible for providing desktop support, maintaining key software systems, and collaborating with various stakeholders to keep operations running smoothly. This position is based in Baltimore, MD., * Manage all location-related IT functions and equipment provided by clients, including desktops, servers, networks, and communication devices.

• Provide efficient and responsive desktop support to staff, resolving technical issues promptly and effectively.
• Manage and support the Customer Management System (CMS) for optimal performance and user experience.
• Liaise directly with IT staff on network connectivity, system integrations, and technical issues.
• Monitor all IT equipment and systems, proactively identifying and troubleshooting potential problems.
• Serve as the primary point of contact for IT vendors.
• Collaborate with clients and other contractors to resolve IT-related issues, including providing after-hours, weekend, and remote support.
• Generate weekly reports on IT system performance, user activity, and incident resolution.
• Manage and oversee all telephony systems and units within the location in partnership with client.
• Stay up-to-date on emerging technologies and best practices in IT infrastructure and communication systems.

Do you have experience in Customer communication?, Do you have a Bachelor's degree?, * Bachelor's degree in information technology, Computer Science, or a related field preferred, or 5+ years of progressive experience in IT support, applications implementation, and training.

• Strong understanding of desktop support principles and experience troubleshooting hardware and software issues.
• Proven experience with Customer Management Systems (CMS) and similar enterprise applications.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced and demanding environment.
• Experience with transportation-related applications, especially Trapeze PASS, is a significant plus.

Physical Requirements:

• Must be able to work shifts or flexible work schedules as needed.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Work environment will be a combination of both indoors and outdoors., * Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen., If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

3.13.1 out of 5 stars Capitol Heights, MD $95,000 - $106,100 a year - Full-time, Pulled from the full job description

• 401(k)
• Health insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance, Transdev is proud to offer:
• Competitive compensation package of minimum $95,000 - maximum $106,100

Benefits include:

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles., Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ, Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.   You must create an Indeed account before continuing to the company website to apply