Senior Technical Support Audiologist

The Senior Technical Support Audiologist will be part of the Auditory Technical Services team within the Quality organization. This role is responsible for providing advanced clinical and technical support to field teams, cochlear implant centers, audiologists, and recipients. The position supports complex troubleshooting, product complaint investigations, clinical training, and special projects while partnering closely with Customer Service, field teams, and internal stakeholders., * Support the Technical Support Hotline, including Audiology on Call inquiries

• Provide programming and troubleshooting support for complex cochlear implant cases
• Report, document, and follow up on clinical and technical issues through the complaint management system
• Assist with product investigations and provide audiology support for clinical trials
• Support regional teams with virtual clinical support visits as appropriate
• Participate in product, service, and process enhancement projects within Auditory Technical Services
• Provide advanced technical product training and mentor Technical Support Audiologists as needed

• Advanced degree in Audiology required; Doctorate in Audiology preferred
• 3-5 years of experience in clinical audiology and cochlear implant fittings
• Strong understanding of current and legacy Advanced Bionics products
• Experience with troubleshooting and field support in the cochlear implant industry preferred
• Strong written and verbal communication skills
• Ability to remain calm under pressure and work well in a team environment
• ASHA Certificate of Clinical Competence in Audiology, CCC-A, or Fellow of the American Academy of Audiology, FAAA, preferred

Skills and competencies

• Ability to provide clear, professional, and compassionate support to clinical partners and recipients
• Strong problem-solving skills with the ability to manage advanced technical issues
• Comfortable supporting complaint documentation and product investigation processes
• Proficient with Microsoft Office applications
• Ability to quickly learn and navigate new software platforms and applications
• Flexible, collaborative, and able to build trust across internal and external teams

Travel

• 5-10% travel may be required

How we work

This is a remote position. The selected candidate must be able to work independently while staying closely connected with internal teams, field partners, and clinical customers.

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Don't meet all the criteria? If you're willing to go allin and learn we'd love to hear from you!

• Medical, dental and vision coverage*
• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
• TeleHealth options
• 401k plan with company match*
• Company paid life/ad&d insurance

• Additional supplemental life/ad&d coverage available

• Company paid Short/Long-Term Disability coverage (STD/LTD)

• STD LTD Buy-ups available

• Accident/Hospital Indemnity coverage
• Legal/ID Theft Assistance
• PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
• Paid parental bonding leave
• Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
• Robust Internal Career Growth opportunities
• Tuition reimbursement
• Hearing aid discount for employees and family
• Internal social recognition platform

*Plan rules/offerings dependent upon group Company/location.

This role's pay range is between: $83,200 - 102,000 annually . This role is also commission eligible/bonus eligible.

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

Sonova is an equal opportunity employer

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them. Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change, Here you'll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.