Senior CRM Business Analyst (Dynamics 365)
Role details
Job location
Tech stack
Job description
About Streck: Streck is a Nebraska-based manufacturing company that makes a global impact by developing and distributing to labs worldwide. Our products provide confidence for accurate health care testing! Our passions and priorities are focused on taking care of our customers, employees, and giving back to our community. Streck has jobs for every stage of your career. If you are a dependable, hard-working, and team-oriented individual who values meaningful work, Streck is looking for you to join our community of passionate people on a mission! Are you passionate about transforming commercial operations through data, technology, and CRM optimization? We're looking for a Senior CRM Business Analyst to own our Microsoft Dynamics 365 CRM environment and lead the design, enhancement, and governance of the commercial processes that drive Sales, Marketing, and Customer Experience.
WHAT YOU'LL DO:
- Lead the design and continuous improvement of all commercial CRM processes, including lead management, opportunity workflows, pipeline governance, forecasting, and automated tasking.
- Configure CRM automation using workflows, business rules, and Power Automate.
- Design and maintain fields, forms, and data structures that support segmentation and analysis.
- Translate business questions into databacked insights and recommendations.
- Conduct trend and performance analysis across the commercial funnel.
- Maintain CRM data accuracy and governance.
- Partner with IT on integrations, upgrades, and system performance.
- Deliver dashboards and reporting using Power BI, Excel, and CRM analytics.
- Build training materials and support CRM adoption.
- Collaborate with Sales and Marketing on segmentation, forecasting, campaign tracking, and KPI analysis.
Requirements
Bachelor's or Master's degree in Business, Marketing, Data Analytics, Statistics, Economics, or related field.
- 3-6 years of business analysis, CRM administration, or commercial operations experience.
- Handson Microsoft Dynamics 365 CRM experience (required).
- Experience with Power BI or similar tools.
- Strong analytical, collaboration, and communication skills.
- Understanding of CRM architecture, workflow configuration, and data governance.
Benefits & conditions
- A challenging, safe and rewarding work environment
- No night or weekend shifts
- Excellent work life balance
- Market competitive pay
- Comprehensive and inclusive benefits
- Great team environment
- On and off campus career development opportunities