End-User Support & Workstation Technician (NL/FR)

You will contribute to the End-User Support function within the Service Desk. This includes handling incoming support calls and processing user tickets, performing first-line diagnostics, and providing remote assistance for standard workstation and software issues.

Your work at the Service Desk helps safeguard service continuity and ensures users receive accurate, timely, and customer-focused support.

Your key Service Desk activities include:

• Handling incoming phone and ticket requests
• Performing first-line troubleshooting and diagnostics
• Providing remote support for workstation and software issues
• Escalating incidents to second-line or specialist teams when required
• Maintaining clear, proactive communication with users throughout the resolution process

Workstation Technician Responsibilities (On-site & IMACD)

Complementing your Service Desk role, you will also take on analytical, technical, and administrative tasks related to the planning and installation of both new and existing personal computer systems (IMACD: Install, Move, Add, Change & Deploy).

• Install and configure new equipment
• Travel to client and/or internal user sites for hardware maintenance
• Assist users with equipment and software usage as defined in service contracts
• Provide second-line support for unresolved workstation and peripheral issues (internal users and clients)
• Document necessary procedures and processes
• Ensure proper administrative follow-up: logging IT issues/incidents, preparing reports
• Potential on-call duty (24/7) in the future
• Act as a reliable backup for colleagues during their absence, which requires flexibility to travel to customer sites across Belgium.

Shared Responsibilities

• The following responsibilities apply to both the Service Desk and Workstation Technician aspects of your role:
• Work within ITIL processes: incident, problem, change, and configuration management.
• Ensure accurate classification, tracking, and follow-up of all user requests and technical interventions.

Do you have experience in Windows?, Do you have a High school diploma or GED?, We seek someone with at least two years of practical experience, eager to grow, learn new technologies, and contribute to a collaborative Digital Workspace team., * You have a degree in IT or relevant experience in a similar environment

• You have strong communication skills
• You are customer- and solution-oriented
• You are a team player and enjoy collaborating with others
• You manage your priorities and stress well, especially when handling user requests
• You are autonomous and proactive
• You maintain a high level of self-sufficiency when operating alone on customer sites and can manage unexpected issues without losing overview.
• You know how to escalate efficiently and use the internal L2 network when needed.

Your technical skills:

Knowledge of ITC (network, software, infrastructure...) Proficiency in O365 tools (Word, Excel, Outlook, Teams, OneDrive, …) Experience with Windows client systems (8, 10, 11) in an Active Directory enterprise environment (DNS, DHCP, File Service, Print Service) Experience with Windows Server 2012 R2, 2016, 2019 and support tools (such as HP Service Manager) is a plus Hands-on knowledge of Audio-Visual and Collaboration equipment is considered an asset for supporting meeting rooms and hybrid-work environments Flexibility - potential on-call duty (24/7) Fluent in Dutch AND French - English is a plus

• A competitive and comprehensive package
• Personalized career guidance to support your growth
• Numerous training & certification opportunities
• A company with a friendly, dynamic, and innovation-driven work environment
• Fun moments - food trucks, BBQs, after-work events, family day!

Are you looking for an environment where technology is not an end in itself, but a lever to build a sustainable future? At KEYES, we are not just looking for technical expertise; we are looking for people who share our values. Do you want to continue your career and grow within one of Belgium's leading IT companies? Join KEYES as an End-User Support & Workstation Technician? You will play a dual role combining Service Desk activities with on-site workstation support. KEYES supports private and public organizations in Belgium and across Europe in their digital transformation by combining business expertise, technological mastery, and a long-term vision. We support large enterprises, the public sector, healthcare organizations, and SMEs in all their digital challenges: Infrastructure & Cloud Solutions, Cybersecurity Solutions, Business Software Solutions, Mainframe Solutions, Data & AI Solutions, Advisory Solutions, and Staffing Solutions.