Network Support Engineer

Cloud Power Luxembourg
Brussels, Belgium
2 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English, French
Experience level
Intermediate

Job location

Brussels, Belgium

Tech stack

Identity and Access Management
Virtual Private Networks (VPN)
Network Security
Network Monitoring
Remote Access Technology
Wide Area Networks
Wireless Networks
Cisco Anyconnect
Wi-Fi Technology
Diagnostic Tools
Identity Services Engine
Network Support
Routing & Switching
Cisco Switches
Cisco networks

Job description

You will be responsible for analyzing and resolving network incidents impacting business operations within a large-scale, secure enterprise environment. You take full ownership of incidents from analysis to resolution and collaborate closely with network and security teams.

️ Key Responsibilities

  • L2/L3 troubleshooting of Cisco switches and routers

  • Resolve network and security-related incidents

  • Cisco ISE: verify policies, troubleshoot authentication and access issues

  • WiFi monitoring & troubleshooting : using Cisco Catalyst, resolve connectivity and performance issues

  • Configure and troubleshoot Cisco Wireless LAN Controllers (WLC)

  • Troubleshoot Cisco AnyConnect VPN and remote access issues

  • Participate in incident calls and crisis meetings

  • Execute and follow up on network changes

  • Document solutions and structural improvements

Requirements

  • Cisco Routing & Switching

  • Cisco Identity Services Engine (ISE)

  • Cisco Catalyst (WiFi monitoring focus)

  • Cisco Wireless LAN Controller (WLC)

  • Cisco AnyConnect

  • LAN / WAN / WiFi

  • Network monitoring & troubleshooting tools

  • ITIL (Incident & Change Management)

Must-Have Profile

  • Minimum 3 years of experience as a Network Engineer (L2 or higher)

  • Strong hands-on Cisco troubleshooting experience

  • Experience in enterprise environments

  • Strong understanding of network security, authentication & access management

  • Able to work under pressure during critical incidents

  • Strong sense of ownership and responsibility

Nice to Have

  • Experience in regulated or critical environments

  • Knowledge of additional firewall/security solutions

  • French language skills

What Matters Most

  • Professional and reliable attitude

  • Active involvement during critical incidents

  • Clear communication with both technical and non-technical stakeholders

  • Discipline in documentation, planning, and collaboration

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