IT Service Specialist

the added layer of value with our products and services, improve the well-being of all by taking life science further and combine our attention to detail with the extraordinary, because it all matters. We're looking for a proactive and customer-focused IT Service Specialist to join our team and provide first-line support to colleagues across the business. Respond to IT support requests via the service portal, email, phone, or chat Contribute to the IT knowledge base by documenting fixes, workarounds, and common issues Communicate clearly with users to deliver excellent customer service and manage expectations Support onboarding and offboarding processes (equipment setup, account creation, permissions management) Collaborate with other IT teams on wider projects and service improvements Work with IT Business Partners to help enhance service quality and improve NPS At SARIA Food and Pharma our cultural principles aren't just words-they guide how we work every day and how we deliver success

together. We Care Because It Counts Previous experience in an entry level technical support or service desk role Basic knowledge of computer hardware, software, and networking Certifications such as Microsoft 365 Administration or Cisco CCNA are a strong plus Professional/fluent level English and Spanish are essential ITIL v4 Foundation qualification To apply - Please submit your CV in English to allow the Talent Acquisition team to consider your application. Please note this is a Direct Search led by SARIA Food and Pharma. Equality and diversity at SARIA Food and Pharma / Saria group of companies We value diversity and are committed to an inclusive working environment in which all employees are respected and supported regardless of gender, age, ethnic origin, religion, sexual orientation, disability, or social background.", "employmentType": "FULL_TIME", "industry": "IT Service", "jobLocation" : { "@type": "Place", "address": { "@type": "PostalAddress", "streetAddress": "n/a", "addressLocality": "Palafolls", "addressRegion": "Barcelona", "addressCountry": "ES", "postalCode": "n/a" } }, "salaryCurrency": "EUR", "title": "It service desk specialist", "hiringOrganization" : { "@type" : "Organization", "logo" : "https://logo.jobs-search.org/8564391.jpg", "name" : "SARIA Food & Pharma" } }

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