IT Support Specialist

We are looking for a skilled and customer-focused IT Support Specialist to join our growing team and provide technical assistance to employees and clients., * Provide first-line technical support for hardware, software, and network-related issues.

• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Troubleshoot system, application, and connectivity problems in a timely manner.
• Manage user accounts, passwords, and access permissions.
• Monitor IT systems and ensure optimal performance and security.
• Assist with software updates, backups, and system maintenance.
• Document technical issues, solutions, and support procedures.
• Collaborate with internal teams and external vendors to resolve complex IT issues.
• Support onboarding and setup for new employees.
• Ensure compliance with company IT policies and security standards.

Do you have experience in Windows?, Do you have a Bachelor's degree?, * Bachelor's degree or certification in Information Technology, Computer Science, or related field.

• 1-3 years of experience in IT support, help desk, or technical support roles.
• Strong knowledge of Windows operating systems, Microsoft 365, and networking basics.
• Experience troubleshooting hardware and software issues.
• Familiarity with remote support tools and ticketing systems.
• Excellent problem-solving and communication skills.
• Ability to prioritize tasks and work independently.
• Good written and verbal communication skills in English (Spanish is a plus).

Preferred Skills

• Experience with cloud platforms such as Microsoft Azure or Google Workspace.
• Basic understanding of cybersecurity best practices.
• Knowledge of VPNs, firewalls, and network infrastructure.
• IT certifications such as CompTIA A+, Network+, or Microsoft certifications are an advantage.

Efficserv SL is a forward-thinking company dedicated to delivering efficient business and technology solutions to clients across various industries. We value innovation, reliability, and teamwork, and we are committed to maintaining a secure and high-performing IT environment that supports business growth and operational excellence.