Senior Support Engineer

We're looking for a Senior Support Engineer who enjoys solving difficult technical challenges and wants their work to have real operational impact.

What You'll Do

As a Senior Support Engineer, you'll provide 2nd and 3rd line support as we deliver secure digital solutions in highly secure environments. You'll work alongside engineers, architects, and delivery specialists to develop technology that enables faster, safer decision-making for critical operations.

Your work may include:

• Respond to incoming tickets and provide ongoing feedback on progress.
• Providing expert, 2nd/3rd line support for our environments, services and infrastructure.
• Continual improvement & problem management.
• Ensure incident tickets are appropriately updated and maintained and fed into the major incident process where necessary.
• Ensure incident resolutions are appropriately documented in the ticketing system and wider knowledge base.
• Occasional travel to remote sites may be required.

We value people who take ownership, think critically, and enjoy working as part of a collaborative team tackling complex challenges. You don't need to tick every box, but we're particularly interested in people with skills/experience in:

• Windows 10/11 & Apple MacOS support and administration
• Azure/Microsoft 365 user and device administration
• Microsoft Teams administration
• Endpoint Manager/InTune administration
• Active Directory user and group administration
• PowerShell & scripting experience
• End User Device provisioning, onboarding of users
• Understanding of security concepts (MFA, Conditional Access)
• Knowledge of networking & VPN configuration

Just as important are curiosity, strong problem solving ability, and the motivation to continuously improve how technology is designed and delivered., As an end-to-end digital innovation and delivery partner, we turn complex challenges into mission-critical digital advantages. This is a thrilling time for us, with ambitious plans for growth. We are looking for brilliant, experienced, driven and self-motivated people to join the team on our journey.

We offer competitive salaries and a package that supports your wellbeing and development, including 25 days annual leave + bank holidays, free Private Medical cover and Life Assurance, Generous pension (10% employer, 5% employee contribution), Bonus and Professional development and training support. In addition to secure parking, gym, café & restaurant on site and lots of open break out spaces.

A word on UK Security Clearance

Due to the secure nature of the position and working environment, you must have or be eligible to obtain Security Clearance. More details relating to UK Security Clearance can be found here:

United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk)

Interested?

SiXworks is a specialist digital innovation partner delivering secure, mission-critical technology to Defence and National Security organisations. We focus on digital experimentation, secure-by-design architecture, cloud technologies, and rapid application development to help our customers move faster and stay ahead of evolving challenges. Our team combines expertise from across technology, business, and operational backgrounds including the armed forces creating a collaborative environment where practical thinking and innovation thrive. Why Join Us Our culture is guided by six principles: Agility, Security, Innovation, Quality, Collaboration and Inclusivity our North Star for how we work. SiXworks is a leading provider of secure digital solutions, specialising in digital experimentation and focused on fail-safe-fast cutting-edge technology solutions deployed in highly secure environments.