Helpdesk Engineer

The Help Desk Engineer role sits at the heart of our support service, providing day-to-day IT support to schools and education customers. You will play a key role in resolving technical issues quickly and keeping systems running smoothly., The Help Desk Engineer plays a key role in supporting schools with reliable IT services, ensuring users can access the systems they need to teach and learn effectively., * Managing incoming requests as a Help Desk Engineer (Education) via phone, email and chat.

• Providing support for Microsoft 365 including Outlook, Teams, SharePoint and Office applications.
• Troubleshooting issues across laptops, desktops and mobile devices.
• Supporting user accounts, passwords and access within Microsoft 365.
• Resolving incidents remotely in line with service level targets.
• Working with senior engineers to escalate and resolve more complex issues.
• Supporting schools with general IT systems including basic server and network issues.
• Maintaining accurate records of tickets, actions and resolutions.
• Building strong relationships with school staff and internal teams.
• Sharing knowledge and supporting less experienced colleagues when needed.

Do you have experience in SharePoint?, This position would suit someone with around 1+ years of IT support experience who is looking to build their skills across Microsoft 365, devices and core IT systems within a supportive team., This is a practical, customer-facing role where problem solving and communication are essential, with responsibility for resolving technical issues and delivering a consistent support experience., * Proven experience in an IT support or Help Desk role.

• Strong understanding of Windows and Microsoft 365.
• The ability to diagnose and resolve technical issues.
• Excellent communication and customer service skills.
• A proactive and solutions-focused approach.
• The ability to prioritise workload in a busy environment.

• Salary of £25,948 per annum.
• 25 days annual leave, rising to 27 after 4 years.
• Birthday Day Off.
• One concessionary day during the Christmas period.
• Pension scheme with 4% employer contribution.
• Life assurance cover.
• Access to Learning & Development opportunities via our CSG Academy.

EiS, part of Commercial Services Group, is a leading digital services provider specialising in IT and digital transformation for the education and public sectors. We help organisations adapt and thrive through innovative technologies, deep sector expertise, and a commitment to reinvesting in frontline services., CSG is the UK's largest local authority-owned trading company (LATCO), generating over £800 million in revenue per annum and supporting more than 16,000 education and public sector customers globally. We are growing through a combination of organic development, acquisitions and strategic partnerships. Our businesses deliver services across education, IT, HR, legal, energy, procurement and more, all focused on delivering meaningful impact. As a locally owned organisation, we take pride in reinvesting a significant proportion of our profits into frontline services, helping strengthen the communities we serve.