IT Support Engineer

Ocho People is partnering with a well-established, multi-site business to find a capable IT Support Engineer ready to take ownership across a broad technical remit.

This is a hands-on role for someone who enjoys variety, wants genuine exposure across security, infrastructure, and networking, and is looking to grow in a complex, fast-moving environment.

The Opportunity

You will join a lean IT function and be a key technical resource across the business, covering:

• Day-to-day 2nd line support and incident resolution
• Security operations: working with SIEM platforms, monitoring alerts, and contributing to policy and process improvements
• Infrastructure management: Windows Server, virtualisation (VMware), and core business systems
• Network support: firewalls, VPN configuration, DNS/DHCP, and multi-site connectivity
• Cloud and telephony: supporting cloud-based phone systems, remote access solutions, and hybrid cloud environments
• Contributing to IT projects and infrastructure upgrades as the business continues to evolve

• Solid background in a 2nd line IT support or infrastructure-focused role
• Strong working knowledge of Windows Server, Microsoft 365, and Active Directory
• Practical exposure to networking concepts, virtualisation, or security tooling
• Comfortable working across multiple sites and occasionally travelling within the UK and Europe
• Self-sufficient, with a methodical approach to problem-solving and a proactive attitude