Desktop Support Specialist

Perform Service Desk tasks according to Standard Operating Procedures (SOPs).

Manage Service Delivery for primary (assigned) site, and also other regional sites within immediate Team.

Identify and deliver computer hardware, software and miscellaneous services meeting the defined Service Level Agreements (SLAs).

Accurately document instances of hardware failure, repair, installation, and removal in the ITIL Service Desk system.

Perform tasks related to Service Desk support in acquisition integrations

Administer and support current Anti-virus and Tanium software implementations to ensure the security of client systems. Monitor desktops for patching and anti-virus compliance.

Maintain the Configuration Management Data Base (CMDB) within the Service Desk system ensuring accurate IT inventory documentation.

Performs activities related to the operations and monitoring of the IT environment. Including on-site support at shopfloor and field services.

Maintain the Configuration Management Data Base (CMDB) within the Service Desk system ensuring accurate IT inventory documentation, IT stock management.

Perform timely activities related to the PC lifecycle: Install, Move, Add, Change, Refresh, Stock, Dispose.

Implement, configure, troubleshoot and maintain network printer/scanner MFD.

Implement, configure, troubleshoot and maintain desktop Teams and mobile phones.

Resolve backlog for incidents & SRs, report progress to end users and track root cause analysis.

Obtain approval and purchase hardware and software as required or requested.

Perform the VIP support on site when requested.

Under direct supervision, performs standard tasks using established methods, principles, concepts and procedures related to Service Desk activities.

Under some supervision, performs varied tasks and assignments involving judgment and some freedom to act.

Resolves questions or problems, referring only complex issues to higher level. Some evaluation, originality and ingenuity are required. Will participate in projects that are large scale deployments of client support level software or hardware.

Identify needs for end user training / tutorials and deliver them.

Bachelor's degree or country equivalent in a relevant discipline or commensurate combination of relevant experience and certifications

Minimum 3 years of experience in related IT roles

Windows 7/10/11 user and administrator knowledge/experience (Proven MS Certifications\trainings)

Proven TCP/IP and networking knowledge and work experience (ICND1)

PC Desktop/Laptop hardware knowledge at professional level

Audio/Video equipment support experience

Pay Range: $22/hr to $33/hr on W2 (The rate may be negotiable based on experience, education, geographic location, and other factors.)

Akkodis is seeking a Desktop Support Specialist for a client located in Waltham, MA, with this position being fully onsite., To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy. The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: * The California Fair Chance Act * Los Angeles City Fair Chance Ordinance * Los Angeles County Fair Chance Ordinance for Employers