IT Engineer
Milestone Technologies, Inc.
Pleasanton, United States of America
yesterday
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
EnglishJob location
Pleasanton, United States of America
Tech stack
JIRA
Bash
Software as a Service
Collaborative Software
Python
Microsoft Office
Powershell
Systems Integration
Office365
Infrastructure Automation Frameworks
Gsuite
ServiceNow
Job description
- Slack Enterprise and Google Workspace administration
- Serve as escalation point for L3/L4 troubleshooting issues
- Contribute to platform automation, integration, and migration efforts
- Develop, test, and implement processes with a focus on automation
- Create and maintain technical support and process documentation
- Implement best practices & standards and governance controls for the services
- Collaborate with Engineering and Security teams to ensure audit and policy compliance
- Resolve complex issues in creative and effective ways
Requirements
- Slack Enterprise & Google Workspace admin experience, preferably in large environments
- Integrations experience with SaaS/collaboration tools and other enterprise apps (Jira, ServiceNow, etc.)
- Working knowledge/experience with Microsoft infrastructure/tooling (O365, Exchange, AD, etc.)
Nice-to-Have skills/experience:
- Automation/scripting experience with Python, Bash, PowerShell, etc.
- Experience supporting large user migrations (i.e., Office 365 to Google Workspace)
- Certifications related to ITIL or Slack/Google Workspace products are a plus
- Experience working with change enablement and internal communications